Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amelia Schulze

Tremonton,UT

Summary

Experienced with handling customer and patient interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

11
11
years of professional experience

Work History

Customer Service Manager

Advantage Medical Supply
Brigham City, UT
03.2023 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Provided friendly and attentive customer service, resulting in repeat patronage.
  • Processed customer transactions quickly, accurately, and with excellent customer service skills.
  • Maintain working relationships with providers, customers and coworkers.
  • Answer customer service and billing calls, answer questions and collect payments.
  • Enter patient information accurately and update existing patient information as needed.
  • Verify insurance eligibility, benefits and authorization requirements.

Rural Carrier

United States Postal Service
Tremonton, UT
09.2014 - 03.2023
  • Cased, sorted and delivered mail and parcels along established route in rural area with high level of accuracy for 600 customers.
  • Communicated customer complaints, requests, and feedback to management for swift resolution.
  • Provided excellent customer service, addressing concerns and resolving issues promptly.
  • Identified address discrepancies and corrected in a timely manner.
  • Assisted in training new employees, sharing best practices for rural carrier duties.
  • Collaborated with coworkers to handle overflow or challenging deliveries, optimizing overall team productivity.
  • Kept route information updated daily.

Education

High School Diploma -

Box Elder High School
Brigham City, UT
05.2001

Skills

  • Excellent communication
  • Organization skills
  • Customer Service
  • Time management abilities
  • Attention to detail
  • Problem solving
  • Customer focused
  • Cash handling

Timeline

Customer Service Manager

Advantage Medical Supply
03.2023 - Current

Rural Carrier

United States Postal Service
09.2014 - 03.2023

High School Diploma -

Box Elder High School