Experienced with handling customer and patient interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Advantage Medical Supply
Brigham City, UT
03.2023 - Current
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Provided friendly and attentive customer service, resulting in repeat patronage.
Processed customer transactions quickly, accurately, and with excellent customer service skills.
Maintain working relationships with providers, customers and coworkers.
Answer customer service and billing calls, answer questions and collect payments.
Enter patient information accurately and update existing patient information as needed.
Verify insurance eligibility, benefits and authorization requirements.
Rural Carrier
United States Postal Service
Tremonton, UT
09.2014 - 03.2023
Cased, sorted and delivered mail and parcels along established route in rural area with high level of accuracy for 600 customers.
Communicated customer complaints, requests, and feedback to management for swift resolution.
Provided excellent customer service, addressing concerns and resolving issues promptly.
Identified address discrepancies and corrected in a timely manner.
Assisted in training new employees, sharing best practices for rural carrier duties.
Collaborated with coworkers to handle overflow or challenging deliveries, optimizing overall team productivity.