Amelia Scruggs
Pensacola,FL
Summary
Telecom sales leader with a strong background in B2B growth and team performance. Successfully managed sales activities and implemented strategic plans that enhanced customer retention and achieved key performance indicators in dynamic environments.
Overview
15
15
years of professional experience
Work History
Regional Sales Manager
Cox Communications Inc
Pensacola, USA
11.2021 - 11.2024
- Managed B2B sales activities, funnel activity, territory management, and customer-focused efforts for sales team, driving engagement and performance.
- Oversaw implementation of strategic plans and operational policies for sales and retention teams, enhancing customer experience and achieving key performance indicators.
- Developed and sustained sales culture focused on achieving growth and retention initiatives.
- Supervised interviewing, hiring, and onboarding of employees at both supervisor and rep levels, including planning, assigning, directing work, and appraising performance.
Inbound Commercial Sales Manager
WOW, Inc
01.2016 - 11.2021
- Implemented strategic plans and operational policies for sales and retention teams, enhancing customer experience and optimizing call efficiencies to meet key performance indicators.
- Managed B2B sales activity, funnel activity, territory management, and customer-focused sales efforts for a sales team, driving alignment with business goals.
- Develop and sustain a sales culture designed to achieve growth and retention initiatives.
- Supervised interviewing, hiring, and onboarding of employees at supervisor and rep levels, planning, assigning, and directing work to foster a high-performing team.
DTV Assistant Call Center Manager
Teleperformance Inc
11.2013 - 11.2015
- Managed 380-400 customer service agents, ensuring high standards of service delivery and operational efficiency.
- Received "Blue Diamond" achievement award for excellent leadership as an assistant call-center manager.
- Led 21 general billing supervisors to enhance team performance and accountability.
- Maintained quality control and satisfaction records, implementing strategies for continuous improvement in customer service through targeted development and modeling.
DTV Billing Supervisor
Teleperformance Inc
01.2012 - 11.2013
- Received "Blue Diamond" award for leadership excellence in supervising teams.
- Coached and developed customer service agents to enhance service quality and team performance.
- Facilitated skill-related behavior changes to elevate customer service standards.
Quality Supervisor
Werthen Packaging Inc
12.2009 - 07.2011
- Supervised quality control processes for packaging materials and finished products.
- Conducted regular inspections to ensure compliance with industry standards.
- Trained staff on quality assurance protocols and best practices.
- Developed contingency plan to enhance quality assurance processes.
- Inspected products to ensure quality standards for sales and delivery.
Education
Bachelor's - Communication
The Ohio State University
high school diploma or GED -
School or University
Skills
- Sales Management
- B2B Sales
- Business Development
- Inside Sales
- Performance Metrics
- Direct sales
- CRM software
- Outbound Sales
- Cold Calling
- CRM software administration
- CRM software
- Project Management
- Leadership
- Supervising experience
- Talent Development
- Customer Service
- Call Center
- Marketing
- Upselling
- Microsoft Excel
- Microsoft Office
- G-Suite
- Windows
- Acquisitions
- Microsoft Office
- G-Suite
Personal Information
Title: Regional Sales Manager
Timeline
Regional Sales Manager
Cox Communications Inc
11.2021 - 11.2024
Inbound Commercial Sales Manager
WOW, Inc
01.2016 - 11.2021
DTV Assistant Call Center Manager
Teleperformance Inc
11.2013 - 11.2015
DTV Billing Supervisor
Teleperformance Inc
01.2012 - 11.2013
Quality Supervisor
Werthen Packaging Inc
12.2009 - 07.2011
Bachelor's - Communication
The Ohio State University
high school diploma or GED -
School or University