Amelia Smrt
Reno,NV
Summary
Dedicated assistant manager with a proven track record in customer service, team leadership, and operational efficiency. Committed to enhancing customer experiences and training staff to achieve quality standards.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Fast Foodies LLC
Reno, NV
02.2024 - 04.2026
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Implemented inventory management practices to reduce waste.
- Enhanced customer experience by resolving complaints and ensuring satisfaction consistently.
- Maintained a clean, safe, and organized store environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Shift Leader
Boston Market
Detroit, MI
01.2021 - 01.2024
- Enforced health and safety regulations, maintaining compliance and promoting safe work practices among employees.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
High School Diploma -
Riley Community High School
Allen Park, MISkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
Timeline
Assistant Manager
Fast Foodies LLC
02.2024 - 04.2026
Shift Leader
Boston Market
01.2021 - 01.2024
High School Diploma -
Riley Community High School