Amelia Ulrych
Crunch Fitness (CR Fitness)
Orlando,United States
16
years of professional experience
Experienced professional with a background in customer service, office management, and real estate. Skilled in member engagement, sales, and administrative tasks. Proficient in various software systems and committed to providing excellent service.
Work History
Assistant General Manager
3 Months- Team Leadership & Development: Recruited, trained, and managed performance for Front Desk, Manager-in-Training (MIT), and Operations teams, conducting weekly coaching to drive career growth, refine sales techniques, and achieve personal and company goals.
- Operations & Budgeting: Oversaw club scheduling within operational budgets, managed facility maintenance and cleaning protocols, and mediated employee relations and discipline.
- Revenue & Sales Growth: Drove monthly, quarterly, and annual unit and revenue objectives by training staff on high-converting sales strategies, referral generation, and lead management.
- Member Experience & Marketing: Resolved member inquiries promptly, maintained social media standards, and created local marketing initiatives and events to boost engagement and promote services.
Manager in Training
3 Months- Met and exceeded monthly sales goals through personal and team sales efforts
- Oversaw membership management, processed paperwork, and addressed member inquiries
- Facilitated referral and promotional programs, resulting in increased new sign-ups
- Executed daily sales and follow-up calls to schedule appointments and address member issues
- Handled administrative tasks and maintained accurate studio records
Member Services Representative/AGM/Team Leader
11 Months- Trained new team members on production, calls, and member enrollment process to ensure effective onboarding.
- Worked with GM to strategize new outreach opportunities which has produced over 20 hot leads for corporate partnerships.
- Conduct 100 calls daily to schedule and confirm appointments, drive membership sales, and help with member issues.
- Implemented strategies to enhance customer retention with personalized strategies; optimize engagement; elevate customer experience.
- Engaged with potential members at community tabling events to foster leads and memberships.
Office Manager
4 Years- Updated MLS listings each day
- Providing customer service for the tenants
- Delivered customer service to tenants, addressing inquiries and resolving issues promptly.
- Drafted lease agreements and contracts, coordinated meetings, and managed rent collection from tenants.
- Maintained computer and printer systems for functionality
- Streamlined filing systems and procured office supplies to enhance organizational efficiency.
Client Coordinator/Processing Coordinator
2 Years 4 Months- Maintained client's file of loan documentation from pre-approval through closing
- Reviewed loan files for accuracy prior to sending to compliance and closing to avoid error prior to closing
- Prepared commitment letter once the underwriting department has approved the file with conditions
- Communicate between the loan officer, client's and underwriters
- Ordered and analyzed appraisal reports and legal documents prior to sending to the underwriting department
Administrative assistant/Accounting
2 Years 11 Months- Visit customers' homes to take room measurements for designs and Create designs using 2020Spaces (Design) software.
- Produced detailed quotes for customers, outlining total costs for kitchen and bathroom projects to facilitate decision-making.
- Assisted customers with inquiries and product selections in a friendly manner.
- Reviewed and revised quotes to ensure accuracy and alignment with customer needs.
Hostess. Server. Bartender. Coach/Trainer
2 Years 2 Months- Greeting/seating customers, Led team during shifts to ensure smooth operations, Monitored employee side work tasks for compliance for employee shift cut, Conducted training sessions for new employees on procedures
- Provided excellent customer service, used POS system to log in orders, and handled money.
- Serving patrons with food and beverages in a positive and friendly manner
- Making cocktails for patrons at the bar and working the service bar
Model
2 Years- Greeted customers and provided assistance, operated cash register, stocked shelves, maintained store cleanliness, delivered customer service.
Server
8 Months- Maintained lively dining atmosphere, took orders, answered menu questions, served food and drinks, processed payments, communicated orders with kitchen staff, assisted with customer service and cleaning.
Education
High School Diploma
Skills
Customer Service
Office Management
MLS Listings
Lease Agreements
Contract Writing
File Management
Loan Processing
Appraisal Analysis
2020Spaces Software
POS Systems
Bartending
Training
Sales
Administrative Tasks
Organizational Skills
Interpersonal Skills
Problem Solving
DETAILS
- Orlando, Florida
- United States
- 3214401449
- Ameliau2020@gmail.com
Timeline
Assistant General Manager
Crunch Fitness (CR Fitness)
05.2026 - CurrentRead More
Manager in Training
Orangetheory Fitness
12.2025 - 03.2026Read More
Member Services Representative/AGM/Team Leader
Crunch Fitness
12.2024 - 11.2025Read More
Office Manager
Razzani Realty Office
11.2019 - 11.2023Read More
Client Coordinator/Processing Coordinator
Taylor Morrison Home Funding
07.2017 - 11.2019Read More
Administrative assistant/Accounting
Omega Kitchen & Bath
08.2014 - 07.2017Read More
Hostess. Server. Bartender. Coach/Trainer
Miller's Ale House
06.2012 - 08.2014Read More
Model
Abercrombie and Fitch
03.2011 - 03.2013Read More
Server
Ali Baba House of Kabob
08.2010 - 04.2011Read More
Boone High School
High School Diploma
Read More