Amelia Blackwell
Mandeville,LA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Manager
Gallagher's On Front Street
11.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Covington High School
Covington, LA05.1998
Skills
- Expense Tracking
- Performance Management
- Business Development
- Business Administration
- Operations Management
- Contract Management
- Schedule Preparation
- Staff Management
- Verbal and Written Communication
- Budget Control
- Team Leadership
- Organizational Skills
- Conflict Resolution
- Risk Management
- Staff Training and Development
- Decision Making
- Cross-functional Teamwork
- Budget Management
- Customer Relationship Management
- Schedule Management
- Customer Service
- Cost Control
- Shift Scheduling
- Scheduling and Coordinating
- Computer Skills
- Hiring and Training
- Staff Training
- Managing Operations and Efficiency
Timeline
Manager
Gallagher's On Front Street
11.2017 - Current
Covington High School