Amelia Williams
Indian Trail,NC
Summary
Dependable and very customer focused. I always had customer service working in food but switching over to being a service dispatcher really amplified that for me being able to use my customer service skills.
I have first hand experience balancing technician schedules, customer priorities, and accurate dispatch records. Skilled in phone communication, billing support, warranty processing, and learning new software platforms quickly. Focused on keeping operations efficient, customers informed, and daily workflow on track. Knowing how to file and process warranties and staying on track on invoicing.
Overview
7
7
years of professional experience
Work History
Service Dispatcher
Helms Heating and Air
Indian Trail, NC
04.2023 - Current
- Routed emergency calls efficiently, balancing workload across field teams and service areas.
- Answered incoming calls and provided professional and friendly customer service.
- Updated dispatch systems with accurate work orders, notes, and appointment changes.
- Communicated service details clearly between customers, technicians, and office staff.
- Filed and kept on top of the company's warranty claims
- Managed the company's maintenance agreements
- occasionally managed some billing
- Learned to use different software platforms to help my day to day task
Snack Bar Attendant
Rolling Hills Country Club
Monroe, NC
04.2022 - 04.2023
- Delivered attentive member service, resolving requests promptly in fast-paced club environment.
- Operated point-of-sale system to process orders, payments, and member charges accurately.
- Prepared snack items and beverages while maintaining consistent presentation and service standards.
- Maintained clean, sanitary snack bar areas, equipment, and food-handling surfaces.
Line Cook
Smoke Pit
Monroe, NC
07.2021 - 03.2022
- Prepared proteins, sides, and garnishes following portioning and recipe standards for consistent plate quality.
- Coordinated grill, fryer, and smoker stations to maintain steady ticket flow during peak service.
- Restocked line supplies and prepped ingredients to reduce service delays and maintain kitchen readiness.
- Monitored food temperatures and holding times to support safety compliance and product freshness.
Order Taker
Bojangles' Famous Chicken 'n Biscuits
Marshville, NC
10.2019 - 08.2020
- Recorded customer orders accurately through drive-thru and counter POS systems.
- Even though i worked the dine in / drive through order position i also helped a lot with preparing and actually cooking the food.
- Processed cash, card, and mobile payments
Education
High School Diploma -
Forest Hills High School
Marshville, NCSkills
- Dispatching
- Scheduling
- Customer Service
- Billing Support
- Warranty Processing
- Computer and Tech savvy
- Problem Solving
- Phone Communication
- Data entry
- Multitasking
- Organization
- Teamwork
- Quick Learner
- Professional Communication
- Reliability
Timeline
Service Dispatcher
Helms Heating and Air
04.2023 - Current
Snack Bar Attendant
Rolling Hills Country Club
04.2022 - 04.2023
Line Cook
Smoke Pit
07.2021 - 03.2022
Order Taker
Bojangles' Famous Chicken 'n Biscuits
10.2019 - 08.2020
High School Diploma -
Forest Hills High School