Ameliah Sturm
Gulfport ,MS
Summary
As a high school junior I started the Colligate Academy Program through Long Beach High School and MGCCC to begin my associates degree and graduated with my associates of arts and high school diploma in May of 2023 with a 3.6 GPA. I am currently continuing my nursing education through MGCCC in the LPN program. Proven leader and efficient multitasker, adept in boosting sales and guest satisfaction at Parrish’s Restaurant & Lounge. Excelled in fostering team collaboration and managing high-volume service with exceptional customer service and cash handling skills. Achieved significant improvements in guest relations and operational efficiency, demonstrating a strong work ethic and effective communication.
Overview
3
3
years of professional experience
Work History
Server
Applebee's Grill + Bar
Gulfport, MS
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
General Manager/Server
Parrish’s Restaurant & Lounge
Long Beach, MS
03.2022 - 03.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Guest Specialist
Shaggy’s
Pass Christian, MS
01.2022 - 03.2022
Sandwich Artist
Firehouse Subs
Gulfport, MS
05.2021 - 01.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Associate Degree In Nursing - LPN
Mississippi Gulf Coast Community College
Perkinston, MSDiploma -
Long Beach Senior High School
Long Beach, MS05.2023
Associate Of Applied Arts - Health Sciences
Mississippi Gulf Coast Community College
Perkinston, MS05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Service prioritization
- Order Accuracy
- Supply Restocking
- Quality Control
- Performance Improvement
- Guest Relations Management
- Relationship Management
- Allergy awareness
- Tableside Etiquette
- Team Player
- Warm and Friendly
- Reliable and Responsible
- Adaptable and Flexible
- Reliability
- Multitasking
- High Energy and Stamina
- Excellent Communication
- Effective Communication
Timeline
Server
Applebee's Grill + Bar
04.2024 - Current
General Manager/Server
Parrish’s Restaurant & Lounge
03.2022 - 03.2024
Guest Specialist
Shaggy’s
01.2022 - 03.2022
Sandwich Artist
Firehouse Subs
05.2021 - 01.2022
Associate Degree In Nursing - LPN
Mississippi Gulf Coast Community College
Diploma -
Long Beach Senior High School
Associate Of Applied Arts - Health Sciences
Mississippi Gulf Coast Community College