AMELIA LOU CEPE
Las Vegas
Summary
Professional with substantial experience in high-level customer service and cross-functional communications. Proven ability to build and maintain strong client relationships with clients, guests and internal departments while ensuring seamless coordination of services and exceptional guest experiences.
Overview
9
9
years of professional experience
Work History
Convention Services & Events Administrative Coordinator
Bellagio Resorts & Casino
Las Vegas, NV
06.2024 - Current
- Facilitated smooth day-to-day operations by anticipating needs and proactively addressing potential issues, reducing interruptions.
- Coordinated schedules and managed calendars for multiple executives, optimizing time management and prioritizing key appointments.
- Managed special projects from inception to completion, aligning outcomes with organizational goals and priorities.
- Streamlined administrative processes by implementing efficient filing systems and document management.
- Compiled and generated daily and monthly departmental reports, enhancing decision-making for internal stakeholders.
Lost & Found Administrative Clerk
Aria Resort & Casino
Las Vegas, NV
05.2023 - 06.2024
- Investigated lost items and followed up on inquiries to enhance customer satisfaction.
- Resolved customer complaints by coordinating with internal departments to achieve satisfactory outcomes.
- Maintained accurate records and reports of items within high-value security safe to ensure accountability.
- Prepared items for charity and donations while adhering to company protocols to ensure compliance.
- Provided expert guidance and support to clients by utilizing in-depth understanding of property features and amenities.
Sales Lead/Onboarding Representative
Certifix Live Scan
Anaheim, CA
09.2019 - 03.2023
- Led sales team to exceed quarterly targets through strategic planning and effective execution.
- Developed and maintained strong client relationships to drive sales growth.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Collaborated with cross-functional teams to streamline communication during the onboarding process.
- Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
Sales Executive
World Plus Consignment
Fountain Valley, CA
10.2017 - 08.2019
- Demonstrated sustained excellence in sales performance, ranking as top performer for six consecutive months.
- Led marketing initiatives and coordinated social media tasks to increase sales visibility.
- Managed point-of-sale transactions, including returns, refunds, and exchanges, ensuring accuracy and timely receipt issuance.
- Conducted training sessions for new employees on customer service protocols and money handling procedures to promote organizational strategies.
Education
High School Diploma -
Magnolia High School
Anaheim, CA01-2011
Skills
- Event coordination
- Support services
- Cross-functional collaboration
- Time management
- Microsoft office
- Team collaboration
Languages
English
Timeline
Convention Services & Events Administrative Coordinator
Bellagio Resorts & Casino
06.2024 - Current
Lost & Found Administrative Clerk
Aria Resort & Casino
05.2023 - 06.2024
Sales Lead/Onboarding Representative
Certifix Live Scan
09.2019 - 03.2023
Sales Executive
World Plus Consignment
10.2017 - 08.2019
High School Diploma -
Magnolia High School