Summary
Work History
Education
Skills
Work Availability
Quote
Timeline
Overview
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Amelia R. Augustine

Amelia R. Augustine

Customer Service Representative
Willoughby,Ohio

Summary

Dynamic analytical results-oriented professional with exceptional customer service skills and an over 5-year record of productive retail sales and marketing seeks a position in a chosen field. Skills include management, supervisory experience, organizational skills, strong computer skills, team building, and problem solver, can work alone or with a team as the situation demands.

Work History

Individual Tax Assistance Specialist

Internal Revenue Service, IRS
02.2023 - Current
  • Advise taxpayers in meeting their Federal Tax obligations. Assistance is technical, and covers a pre-selected range of individual income, excise, and employment taxes, as well as certain elements of other kinds of taxes.
  • Conduct interviews with pre-selected taxpayers to determine their tax situation, provide advice, and explain probable consequences of various courses of action open to taxpayers for the current and other tax years.

Legal Account Clerk 3

Cuyahoga County Clerk Of Courts
03.2022 - 02.2023
  • Prepare legal correspondence, court documentation, and other materials.
  • Examined documents for accuracy, legality and compliance with pertinent regulations.

Customer Service Representative

Ohio Department Of Job And Family Services
12.2019 - 02.2022
  • Ensure all operations of Ohio Department of Job & Family Services disclosure policy and procedures, oversee implementation of new & revised claim procedures for processing claim allowance of worker’s compensation benefits.

Education

Associate of Science - Business Management

Cuyahoga Community College
Cleveland
05.2025

Skills

  • Customer Account Management
  • Microsoft Office
  • Customer Service and Assistance
  • Customer Data Confidentiality
  • Issue and Complaint Resolution
  • Public Notary
  • Call Documentation
  • Correcting Discrepancies
  • Customer Inquiry Response
  • Management of Financial Resources

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There are two types of people who will tell you that you cannot make a difference in this world: those who are afraid to try and those who are afraid you will succeed.
Ray Goforth

Timeline

Individual Tax Assistance Specialist

Internal Revenue Service, IRS
02.2023 - Current

Legal Account Clerk 3

Cuyahoga County Clerk Of Courts
03.2022 - 02.2023

Customer Service Representative

Ohio Department Of Job And Family Services
12.2019 - 02.2022

Associate of Science - Business Management

Cuyahoga Community College

Overview

3
3
years of professional experience

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Amelia R. AugustineCustomer Service Representative