Successful Cashier and Barista with 4+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues while remaining upbeat, energetic and handling difficult situations through resourcefulness and adaptability. I'm dedicated to solving challenges while promoting company products and maintaining loyal, satisfied customers. I focus on surpassing expectations and driving team success and I'm passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Hi, I’m
Amelya Cook
Customer Service Representative
Evansville,IN
Summary
Overview
4
years of professional experience
4
years of post-secondary education
Work History
Donut Bank Bakery & Coffee Shop, Evansville, Indiana
Customer Representative
2019.12 - Current (4 years & 9 months)
Job overview
- Resolved concerns with products or services to help with retention and drive sales.
- Offered free products or services to pacify irate or unsatisfied customers.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Boosted sales revenue by skillfully promoting diverse service options.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Central High School Evansville Indiana
from General Studies
2019.08 - 2021.01 (1 year & 5 months)
University Overview
•Member of the Medical Professions Academy
•Consistent 4.0 GPA
EVSC Virtual Academy Evansville Indiana
from General Studies
2021.01 - 2023.05 (2 years & 4 months)
University Overview
•4.0 GPA
Skills
Quality assurance
Timeline
EVSC Virtual Academy
from General Studies
2021.01 - 2023.05 (2 years & 4 months)
Customer Representative
Donut Bank Bakery & Coffee Shop
2019.12 - Current (4 years & 9 months)
Central High School
from General Studies
2019.08 - 2021.01 (1 year & 5 months)
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