KELLY RIVERA
Queens,NY
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
4
4
years of professional experience
Work History
Cashier Supervisor
NOSTRAND DONUT COFFEE SHOP
2023.04 - Current
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Streamlined cashier operations for enhanced productivity by implementing effective training programs for new hires.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Enhanced team collaboration, conducting weekly meetings to address challenges and share best practices.
Waitress Supervisor
Nostrand Donut Coffee Shop
2023.04 - Current
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Cleaner
PBS FACILITY SERVICES
2022.11 - 2023.04
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
Food Runner
JAJA MEXICANA
2022.10 - 2022.11
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
Lawyer
UNIVERSIDAD DEL VALLE
2022.01 - 2022.07
- Achieved favorable case outcomes by meticulously researching legal precedents and preparing persuasive arguments.
- Improved client satisfaction with timely communication and thorough explanations of complex legal concepts.
- Negotiated favorable settlements for clients, utilizing strong interpersonal skills and strategic thinking to reach mutually beneficial agreements.
- Streamlined case management processes, ensuring efficient organization and prioritization of caseloads.
Cashier
PLATILLOS VOLADORES
2019.08 - 2022.01
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
J.D. - LAWYER
UNIVERSIDAD SANTIAGO DE CALI
CALI, COLOMBIA04.2022
High School Diploma -
LICEO DEPARTAMENTAL FEMENINO
CALI, COLOMBIA11.2014
Skills
- Complaint Resolution
- Cashier Training
- Workflow Coordination
- Bank Deposit Preparation
- Conflict Resolution
- Professionalism
- Effective Communication
- Adaptability
- Customer Complaint Handling
Languages
Spanish
Native or Bilingual
Accomplishments
I have achieved various academic and merit scholarships due to my dedication, effort, and academic excellence. These scholarships have allowed me to develop my skills, broaden my horizons, and achieve outstanding educational goals. My commitment to academic excellence and my ability to stand out among my peers have earned me recognition through scholarships, which have been instrumental in my educational and professional development.
Timeline
Cashier Supervisor
NOSTRAND DONUT COFFEE SHOP
2023.04 - Current
Waitress Supervisor
Nostrand Donut Coffee Shop
2023.04 - Current
Cleaner
PBS FACILITY SERVICES
2022.11 - 2023.04
Food Runner
JAJA MEXICANA
2022.10 - 2022.11
Lawyer
UNIVERSIDAD DEL VALLE
2022.01 - 2022.07
Cashier
PLATILLOS VOLADORES
2019.08 - 2022.01
J.D. - LAWYER
UNIVERSIDAD SANTIAGO DE CALI
High School Diploma -
LICEO DEPARTAMENTAL FEMENINO
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