Amera Mann
Charlotte,NC
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 4+ years of relevant work experience to the team.
Overview
7
7
years of professional experience
Work History
Oncology Patient Services Coordinator III
Novant Health Cancer Institute, Infusion Center
02.2023 - Current
- Scheduling Patient appointments in a timely manner
- Responsible for collecting patient demographics & Insurance information
- Creating New Patient Referrals
- Communication efficiently with providers
Dermatology Patient Service Coordinator
Hospital of the University of Pennsylvania
07.2022 - 02.2023
- Acts as a Team Lead in a group of 15+ agents
- Monitor and grade agents monthly for quality & assurance
- Assist in all Department Specific Trainings
- Monitor Daily Productivity, Service levels and adherence
Radiology/ Oncology Patient Service Associate
Hospital of the University of Pennsylvania
03.2021 - 07.2022
- Scheduling Patient appointments for Radiology imaging, HVC and Oncology
- Assisted with training new employees
- Provide agents with assistance when needed
- Proficient in Microsoft Applications
- Scheduling and creating orders from internal and external providers
- Providing exceptional patient care
Lash Artist/Team Lead
Amazing Lash Studio, All Odds
06.2019 - 03.2021
- Lashing quickly & efficiently
- Assisted with Training New employees
- Opening/Closing of the Studio
- Deescalating/ Handling Client Questions or Concerns
- Against
Assistant manager
King of Prussia
02.2017 - 06.2019
- Experience in managing multiple commitments to customers and staff
- Able to adapt to challenges in a constantly changing retail environment
- Assisted with supervising team of 10+
- Assisted with cash handling procedures (Ex
- Preparing cash deposits, bank drop-offs)
Education
Licensed Cosmetologist - Cosmetology
Jean Madeline Aveda Institute
Philadelphia, PA06.2018
Diploma - undefined
FRANKLIN LEARNING CENTER HIGH SCHOOL
Philadelphia, Pa2017
Skills
- SKILLS & ABILITIES
- Excellent written and verbal communication skills
- Ability to handle fast paced/ stressed situations in a timely manner
- Proficient in training colleagues to understand material
- Strong organization and process management skills
- Proficient in EPIC & Book-It
- High level of self-initiative and attention to detail
- Ability to work well with a diverse population of patients as well as co-workers
Timeline
Oncology Patient Services Coordinator III
Novant Health Cancer Institute, Infusion Center
02.2023 - Current
Dermatology Patient Service Coordinator
Hospital of the University of Pennsylvania
07.2022 - 02.2023
Radiology/ Oncology Patient Service Associate
Hospital of the University of Pennsylvania
03.2021 - 07.2022
Lash Artist/Team Lead
Amazing Lash Studio, All Odds
06.2019 - 03.2021
Assistant manager
King of Prussia
02.2017 - 06.2019
Licensed Cosmetologist - Cosmetology
Jean Madeline Aveda Institute
Diploma - undefined
FRANKLIN LEARNING CENTER HIGH SCHOOL
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