Jennifer J. Poirier
Indian River,MI
Summary
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Overview
39
39
years of professional experience
Work History
Oncology Patient Access Representative III
McLaren Northern Michigan
03.2016 - Current
- Trained several employees in Patient Access and oversaw the orientation of these employees
- Ensuring accuracy on data entry and tracking of cancer patients’ ordered scans and follow-up appointments
- Obtain authorizations from various insurance companies such as Blue Cross Blue Shield, Medicare Plus Blue, and Humana
- Respond promptly and professionally to all the patients’ needs
- Obtaining knowledge on ICD-10 codes and diagnostic codes
- Complies with HIPAA regulations and Patient Bill of Rights
- Initiate quality improvement efforts
- Cooperates and communicates effectively with all team members
Insurance Biller
McLaren Northern Michigan
05.2013 - 03.2016
- Review pending billing reports daily for claims and ready to bill for incomplete claims
- Follow-up on incomplete pending claims to ensure timely filing
- Daily review of group reports for claims needing correction and completion
- Responsible for timely and accurate follow-up on respective insurance accounts
- Prepare claims for paper billing and electronic submission to ensure complete and compliant billing
- Insure complete and accurate registration information pertaining to the insurance and that it is present on each claim
- Coordinate with other departments to maintain compliance at the time of submission
- Responsible for submitting compliant information accumulated on current billing to the insurance company
- Review third party bulletins in process changes and distribute information to appropriate departments including Patient Accounts
- Respond to inquiries regarding patient bills
- Review remittance vouchers pertaining to respective insurance on a timely basis
- Follow-up on remains for rejections and non-covered items for appeal, denial log documentation of transfer to patient for patient payment
Patient Account Representative
McLaren Northern Michigan
01.2009 - 05.2013
- Evaluate and discuss with patients their ability to pay bills and arrange for payment schedules
- Respond to inquiries regarding patients’ accounts, either written, via the telephone internal or external, or in person
- Monitor and process over 11 reports daily for Medicaid eligibility, debt collection, reconciliation issues, and insurance respond vendor questions
- Responsible for the follow-up with patients and insurance for nonpayment of accounts
- Research information and analyze assets for possible Financial Assistance
- Confer with outside agencies to assist patients with possible coverage, such as Medicaid
- Meet with patients who qualify for Financial Assistance to review the FA package and review process
- Counseling all patients as necessary regarding the responsibly for payment of their hospital services
Owner/Contractor
American Leisure Homes
10.1997 - 05.2002
- Sold, manufactured, and stick built homes of Indiana
- Followed the Building Official Code Administration
- Managed the program for consumers to build and design home by recommending products used in their homes
- Served as the General Contractor for excavation, foundation, waterproofing, and finishing work
- Managed the scheduling of project in logical steps and budgeted time required to meet deadlines
- Plan, organize, and direct the activities for overall construction
- Maintain of structures, facilities, and systems
- Select, contract, and oversee sub-contractors and workers who complete specific parts of the project such as painting or plumbing
- Obtain all necessary permits and licenses
Sales Representative/Receptionist
All Phase Electric
05.1996 - 10.1997
- Assist in recommending, select, and helped locate or obtain merchandise based on customer needs
- Compute sales prices, total purchases, receive and process cash or credit payments
- Prepare sales slips or sales contracts and maintain records related to sales
- Place special orders of call other stores to locate items
- Responsible for inventory stock and requisition new stock. Estimate and quote trade-in allowances
Head Housekeeper
Best Western Inn
05.1987 - 05.1996
- Managed staff of 8-12 housekeepers to insure corporate standards
- Schedule, coach, and counsel staff for corrective action
- Managed inventory, room checks, and timely return of clean rooms to inventory
Education
High School Diploma -
North Central Michigan College
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Littlefield Alanson High School
Skills
- Computer efficient: Microsoft Office, AS400, Cerner, Mosaiq
- Proficient at customer interaction on all levels
- Excellent communicator
- Recognized for consistent training abilities
- Able to integrate effectively
- Work different areas in the Oncology department
Timeline
Oncology Patient Access Representative III
McLaren Northern Michigan
03.2016 - Current
Insurance Biller
McLaren Northern Michigan
05.2013 - 03.2016
Patient Account Representative
McLaren Northern Michigan
01.2009 - 05.2013
Owner/Contractor
American Leisure Homes
10.1997 - 05.2002
Sales Representative/Receptionist
All Phase Electric
05.1996 - 10.1997
Head Housekeeper
Best Western Inn
05.1987 - 05.1996
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Littlefield Alanson High School
High School Diploma -
North Central Michigan College