Tracy Copeland
Grand Bay,AL
Summary
Diligent healthcare professional with 13 years of diverse clinical and clerical experience within various types of facilities and clinics. Seeking to further career by obtaining a leadership position in healthcare, focusing on results-driven performance, streamline operations, and team collaboration with a continuous drive to learn and serve while providing quality healthcare in our community.
Overview
8
8
years of professional experience
Work History
Patient Access Representative Supervisor
USA Health Radiation Oncology and PET/CT
08.2023 - Current
- Manage front office staff, appointment scheduling for radiation oncology and PET/CT services, optimizing physician calendars and enhancing patient flow.
- Facilitate insurance verification, optimizing coverage confirmation for patients prior to appointments.
- Implement process improvements that increased operational efficiency in patient check-in procedures.
- Ensure compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Resolve patient inquiries and concerns, delivering exceptional customer service and support to enhance satisfaction.
- Collaborate with clinical staff to ensure seamless communication regarding patient needs and special requirements.
- Facilitate smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Collaborate with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Train new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Assist in reducing no-show rates by implementing reliable follow-up and reminder system for appointments.
- Streamline appointment scheduling, enhancing patient flow and reducing wait times in clinic operations.
- Enhance data accuracy with meticulous verification of patient information and insurance details.
- Ensure seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
- Process payments using cash and credit cards, maintaining accurate records of transactions.
- Answer incoming calls, schedule appointments and file medical records
Diagnostic Imaging Technologist
Infirmary Health
11.2021 - 08.2023
- Performed EKGs and Pharmacologic/Exercise Stress Tests on inpatients and outpatients
- Performed general patient care and obtain vitals in preparation for exam/procedure
- Communicated professionally with physicians, management, staff, and patients by email/telephone while accomplishing results in timely manner
- Charged for all EKGs done throughout hospital and local free-standing ER facility
- Electronically faxed records/images to necessary physicians to read and interpret
- Maintained/disinfected/sanitized equipment as needed before and after each patient
- Kept documents and equipment organized and readily available
- Protected patients’ rights by maintaining the confidentiality of their personal, medical, and financial information
Diagnostic Medical Sonographer
Urology & Oncology Specialists, PC
07.2019 - 05.2021
- Scheduled and performed patients’ prostate ultrasound and assisted physician with prostate biopsy/fiducial marker, and SpaceOar Hydrogel insertion in clinic or in OR
- Coded procedures with and without modifiers using current coding systems
- Performed general patient care/mixed and injected medication in preparation for exam/procedure
- Collected prostate biopsy specimens, documented insurance forms, and sent to lab
- Communicated professionally with physicians, management, staff, and patients by email/telephone while accomplishing results in timely manner
- Electronically faxed records/images to necessary physicians to read and interpret
- Maintained/disinfected/sanitized equipment as needed before and after each patient
- Kept documents and equipment organized and readily available
- Protected patients’ rights by maintaining the confidentiality of their personal, medical, and financial information
- Assisted in clinic by running urine specimens and in lab preparing for CLIA inspection
Diagnostic Medical Sonographer
Mobile Images
07.2018 - 03.2021
- Performed general patient care in preparation for exam
- Performed ultrasound and obtained specific images at various mental health facilities, nursing homes, and patient’s residence
- Charted detailed report of ultrasound
- Communicated professionally with physicians, management, staff, and patients by email/telephone while accomplishing results in timely manner
- Electronically faxed records/images to necessary physicians to read and interpret
- Coded and charged for ultrasound using current coding systems
- Maintained/disinfected/sanitized equipment as needed before and after each patient
- Kept documents and equipment organized and readily available
- Protected patients’ rights by maintaining the confidentiality of their personal, medical, and financial information
Education
Master of Health Administration -
Louisiana State University - Shreveport
Shreveport, LA03.2023
Bachelor of Science - Radiologic Sciences/Ultrasound
The University of South Alabama
Mobile, AL07.2018
Associate of Arts - General Studies
Mississippi Gulf Coast Community College
Gautier, MS12.2014
Skills
- MEDICAL OFFICE MANAGEMENT
- TIME MANAGEMENT
- QUALITY ASSURANCE
- TEAM COLLABORATION
- MEDICAL CODING/BILLING
- INSURANCE VERIFICATION
- MICROSOFT OFFICE
- EHR
- HIPAA
- EPIC
- ATHENA
- VARIAN
- MOSAIQ
- ALLSCRIPTS
Timeline
Patient Access Representative Supervisor
USA Health Radiation Oncology and PET/CT
08.2023 - Current
Diagnostic Imaging Technologist
Infirmary Health
11.2021 - 08.2023
Diagnostic Medical Sonographer
Urology & Oncology Specialists, PC
07.2019 - 05.2021
Diagnostic Medical Sonographer
Mobile Images
07.2018 - 03.2021
Master of Health Administration -
Louisiana State University - Shreveport
Bachelor of Science - Radiologic Sciences/Ultrasound
The University of South Alabama
Associate of Arts - General Studies
Mississippi Gulf Coast Community College