America Avila
Chicago,IL
Summary
Proven Pharmacy Technician with a track record of enhancing workflow optimization and prescription accuracy at Walgreens Boots Alliance. Expert in drug inventory control and insurance verification, coupled with exceptional problem-solving skills. Achieved significant improvements in patient care efficiency while maintaining strict confidentiality and adherence to healthcare regulations. Accomplished and certified Pharmacy Technician with over 3 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Salud Pharmacy
05.2024 - Current
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into internal system.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Pharmacy Technician
Walgreens Boots Alliance
03.2021 - 05.2024
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted, measured and compounded medications following standard procedures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Nursing Home Volunteer
Smith Village
06.2020 - 01.2021
- Reported patient requests, concerns, and other observations to staff.
- Provided support and companionship to patients in need of assistance.
- Assessed patient room and care environment to optimize patient comfort by keeping areas free of clutter.
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
- Delivered high-quality care to patients in hospital facility.
Education
No Degree - Pediatric Nursing
University of Illinois At Chicago
Chicago, ILSkills
- Insurance Verification
- Supply Restocking
- Workflow Optimization
- Prescription Filling
- Drug Inventory Control
- Insurance Billing
- Healthcare regulations
- Receiving incoming supplies
- Medication labels
- Team Collaboration
- OTC Recommendations
- Medicare and Medicaid process
Certification
- EXPT - Certified Pharmacy Technician
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Salud Pharmacy
05.2024 - Current
Pharmacy Technician
Walgreens Boots Alliance
03.2021 - 05.2024
Nursing Home Volunteer
Smith Village
06.2020 - 01.2021
No Degree - Pediatric Nursing
University of Illinois At Chicago