AMERICA CARBAJAL
El Monte,CA
Summary
Dynamic professional with proven expertise in customer relations and appointment management honed at SHAMMAS EYE MEDICAL CENTER. Excelled in fostering patient loyalty and streamlining billing processes, ensuring efficiency and compliance with HIPAA guidelines. Demonstrated leadership by mentoring sales associates at Rack Room Shoe Store, significantly enhancing team performance and sales outcomes. Skilled in medical billing and possesses exceptional organizational abilities.
Overview
3
3
years of professional experience
Work History
RECEPTIONIST
SHAMMAS EYE MEDICAL CENTER
06.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Supported coworkers in handling authorizations
Senior Sales Associate
Rack Rooms Shoe Store
08.2021 - 07.2023
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Implemented effective marketing strategies for increased product exposure and customer engagement.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Associate of Science - Criminal Justice
Citrus College
Glendora, CA08-2023
High School Diploma -
El Monte High School
El Monte, CA06-2021
Skills
- Organization skills
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- HIPAA guidelines
- Appointment management
- Payment collection
- Medical billing and coding
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
RECEPTIONIST
SHAMMAS EYE MEDICAL CENTER
06.2023 - Current
Senior Sales Associate
Rack Rooms Shoe Store
08.2021 - 07.2023
Associate of Science - Criminal Justice
Citrus College
High School Diploma -
El Monte High School
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