Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

America Contreras

Fountain,CO

Summary

Solid experience and readiness for this role! Great at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician

Family Support Center
07.2024 - 11.2024
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.

Sales Associate

Dollar Tree
11.2022 - 05.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.


IT Intern

District 8
06.2022 - 08.2022
  • Provided technical support, resolving IT issues to maximize productivity for team members.
  • Delivered assistance and support for team-based IT projects.
  • Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
  • Supported IT department in handling technology rollout and maintenance.
  • Cleaned all electronic items throughout District 8 schools.

Education

High School Diploma -

Fountain-Fort Carson High School
Fountain, CO
05-2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Excellent people skills
  • Reliable and punctual
  • Outgoing personality
  • Cash handling
  • Flexible schedule
  • Cash register operation
  • Stocking and receiving
  • Client service
  • Patience and empathy

Certification

ServSafe food handler certificate

Languages

Spanish
Native or Bilingual

Timeline

Registered Behavior Technician

Family Support Center
07.2024 - 11.2024

Sales Associate

Dollar Tree
11.2022 - 05.2024

IT Intern

District 8
06.2022 - 08.2022

High School Diploma -

Fountain-Fort Carson High School

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America Contreras