America Devlin
Westerville,OH
Summary
Efficient Professional with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Support Analyst II
American Signature
Columbus, Ohio
12.2020 - Current
- Utilize Manhattan Warehouse Management Systems (WMS) to track inventory movements, generate reports, and receipt through shipment.
- Ensure compliance with security policies, procedures and standards.
- Maintain active directory user accounts, groups and security policies
- Collaborate with cross-functional teams to streamline incident management processes and improve response times.
- Train new employees on software applications and support processes, increasing team competency and performance.
- Assist in troubleshooting network connectivity issues related to DNS.
- Provide technical support to end-users, resolving issues efficiently and enhancing overall user experience.
Store Office Lead
American Signature
Columbus, OH
06.2012 - 12.2020
- Completed day-to-day Account Receivable reports.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted with Store Opening and Closing.
- Maintained updated knowledge through continuing education and advanced training.
Medical Coding and Billing Specialist
Medco
Columbus , OH
11.2006 - 12.2011
- Reviewed patient records for accurate coding and billing practices.
- Processed insurance claims using Medco's billing software systems.
- Collaborated with healthcare providers to clarify coding discrepancies.
Education
Medical Billing And Coding
Everest Technical Institute
09.2004 - 07.2006
Skills
- Technical support
- Active Directory management
- Network troubleshooting
- AS400: CALL, WRKACT, WRKSPLF, EDTLIBLE, DSPFFD, and CRTPF
- Warehouse Management
- Microsoft Teams, Word, and Excel
- Incident management
Timeline
Support Analyst II
American Signature
12.2020 - Current
Store Office Lead
American Signature
06.2012 - 12.2020
Medical Coding and Billing Specialist
Medco
11.2006 - 12.2011
Medical Billing And Coding
Everest Technical Institute
09.2004 - 07.2006