America Escobedo Leiva
Grand Rapids,MI
Summary
Detail-oriented Assistant Manager with a proven track record in leadership roles. Establishes clear guidelines and enforces consistent policies to enhance staff satisfaction and drive achievement of key objectives. Demonstrates strong relationship-building, multitasking, and decision-making skills.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Little Caesars
Wyoming, Michigan
09.2024 - Current
- Managed customer service inquiries and complaints promptly.
- Assisted in training and onboarding new team members for efficiency.
- Managed inventory levels to ensure product availability and minimize waste.
- Contributed to team meetings by sharing insights on operational improvements.
- Maintained up-to-date knowledge of company products and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Fast Food Employee
Culver's Restaurant
Grand Rapids, Michigan
10.2023 - 08.2024
- Processed customer transactions efficiently at the point of sale.
- Trained new cashiers on store procedures and systems.
- Greeted customers and provided friendly customer service.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained the cleanliness of the checkout area by sweeping floors and emptying trash cans.
- Greeted customers promptly and responded to questions.
Education
Wyoming High School
Wyoming, MI05-2027
Skills
- Customer service
- Employee training
- Communication skills
- Problem resolution
- Policy enforcement
- Customer service and satisfaction
- Problem-solving
- Decision-making
- Money handling
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Manager
Little Caesars
09.2024 - Current
Fast Food Employee
Culver's Restaurant
10.2023 - 08.2024
Wyoming High School