Savannah Durrant
Gilbert,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. The primary goal is to utilize the knowledge that has been obtained over the years and expand it within the new position. Not only to manage, but to teach and learn from those around me and continue to grow personally and professionally.
Overview
10
10
years of professional experience
Work History
Special Service Representative
Isagenix
Gilbert, AZ
09.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Special Services- VIP, Assist, Returns, Logistics- All Escalations
- Main Point of Contact for Special Projects and Bulk Orders
- Main contributor to the Outbound Call project team
- SME for new hires and Training
- Vital role in functions pertaining to the IsaLife/Glance team which includes training and assisting with internal and external inquiries
Insurance Benefit Specialist, QA
CVS Health, Sears Holdings Corporation
Chandler, Tempe, AZ
11.2017 - 04.2019
- Case Management
- Escalations
- New Hire Training
Customer Care, •Case
Shutterfly Inc
Tempe, AZ
10.2015 - 01.2016
Customer Care Representative
MDS Communications
Mesa, AZ
09.2014 - 09.2015
Communication Specialist
Karrma Salon and Day Spa
Gilbert, AZ
08.2013 - 08.2014
Receptionist
Resort Therapy
Queen Creek, AZ
11.2013 - 04.2014
Education
High School Diploma -
Williams Field High School
Higley, AZ2013
Skills
- Complaint resolution
- Account management
- Order fulfillment
- Creative problem solving
Timeline
Special Service Representative
Isagenix
09.2019 - Current
Insurance Benefit Specialist, QA
CVS Health, Sears Holdings Corporation
11.2017 - 04.2019
Customer Care, •Case
Shutterfly Inc
10.2015 - 01.2016
Customer Care Representative
MDS Communications
09.2014 - 09.2015
Receptionist
Resort Therapy
11.2013 - 04.2014
Communication Specialist
Karrma Salon and Day Spa
08.2013 - 08.2014
High School Diploma -
Williams Field High School