Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

America Mata

Fairfield,CA

Summary

I am a dedicated and bilingual professional with a robust background in retail and office administration. With strong customer service skills, a calm demeanor, and proficiency in English and Spanish. I excelled as an Office Assistant at Lake Tahoe Community College and the Lake Tahoe Homeless Coalition, demonstrating organizational skills and proficiency in various software. I have finished completing my Bachelor's Degree at California State University, Sacramento, and holding an Associate of Arts degree in Psychology from Lake Tahoe Community College, I am recipient of several awards, including the Soroptimist International and Hero Scholarship Award. I meet the minimum qualifications of high school graduation, supplemented by two years of administrative office training, and bring demonstrated knowledge of modern office practices. My blend of retail expertise, office administration skills, and commitment to community service make me an ideal candidate for a front desk or administrative role.

Overview

6
6
years of professional experience

Work History

Sales Associate

Foot Locker
09.2023 - Current
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Retail Sales Associate

Bath & Body Works
09.2023 - Current
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Office Assistant

Lake Tahoe Community College
02.2023 - 08.2023
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Streamlined communication between departments for better collaboration and increased productivity.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.

Key Holder

Earthbound Trading
07.2022 - 02.2023
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.

Sales Associate

Edgewood Resort
03.2021 - 10.2022
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Office Assistant

Lake Tahoe Homeless Coalition
08.2020 - 12.2020
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Streamlined communication between departments for better collaboration and increased productivity.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.

Office Assistant

Lake Tahoe Community College
11.2019 - 06.2020
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Streamlined communication between departments for better collaboration and increased productivity.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.

Sales Associate

Ross Dress For Less
05.2018 - 05.2019
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

Bachelor of Arts - Psychology

University of California- Sacramento State
Sacramento, CA
04.2024

Associate of Arts - Psychology

Lake Tahoe Community College
South Lake Tahoe
06.2020

Skills

  • Business Development
  • Client Account Management
  • Order Processing
  • Inventory Control
  • Invoice Processing
  • Data Entry
  • Office Administration
  • Multi-Line Phone Proficiency
  • Organizing and Categorizing
  • Meticulous Attention to Detail

Languages

Spanish
Native or Bilingual

References

References available upon request.

Timeline

Sales Associate

Foot Locker
09.2023 - Current

Retail Sales Associate

Bath & Body Works
09.2023 - Current

Office Assistant

Lake Tahoe Community College
02.2023 - 08.2023

Key Holder

Earthbound Trading
07.2022 - 02.2023

Sales Associate

Edgewood Resort
03.2021 - 10.2022

Office Assistant

Lake Tahoe Homeless Coalition
08.2020 - 12.2020

Office Assistant

Lake Tahoe Community College
11.2019 - 06.2020

Sales Associate

Ross Dress For Less
05.2018 - 05.2019

Bachelor of Arts - Psychology

University of California- Sacramento State

Associate of Arts - Psychology

Lake Tahoe Community College
America Mata