America Portillo
LOS ANGELES,CA
Summary
In May 2022, I started working at Walgreens Community Pharmacy (Specialty Compounding). From August 2022 to the present, I have decided to continue learning in the retail pharmacy setting. At Walgreens Pharmacy, I have learned to leverage my problem-solving skills and attention to detail to enhance customer satisfaction.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
Walgreens Pharmacy
05.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Set up and modified patient profiles to include current medications and insurance details.
Education
Associate of Science - Pharmacy Technician
West Los Angeles College
Culver City, CA06.2022
Skills
- Serve Customers
- Problem-solving skills
- Team Collaboration
- Insurance Billing
- Customer Service
- Profile Updating
- Answering Customer Questions
- Attention to Detail
- Prescription Filling and Labeling
- Prioritization and Organization
Languages
Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- First Aid/CPR/AED Instructor Certification – Red Cross.
- Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
Timeline
Pharmacy Technician
Walgreens Pharmacy
05.2022 - Current
Associate of Science - Pharmacy Technician
West Los Angeles College
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