Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

America Santos

Costa Mesa,CA

Summary

Highly motivated and proactive individual with a strong background in hospitality and ensuring guest satisfaction. Excellent communication skills and exceptional team work and cooperation

Overview

6
6
years of professional experience

Work History

Night Audit Supervisor

Newport Beach
05.2023 - Current
  • Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
  • Acted as manager on duty during overnight shift 5 times per week.
  • Prepared detailed reports on nightly activities, presenting findings to management for review and action planning as necessary.

Hostess

P.F. Chang's Bistro
03.2023 - 01.2024
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

Cook 3

Big Canyon Country Club
12.2022 - 04.2023
  • Demonstrated ability to work efficiently under pressure and maintain high standards of cleanliness and food safety.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Communicated closely with servers to fully understand special orders for customers.

Cook 4

Westin Resort at Anaheim
12.2021 - 12.2022
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.

Crew Trainer

McDonald's
08.2020 - 11.2021
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.

Mini Bar Attendant

Irvine Company
06.2018 - 03.2020
  • Optimized inventory management through regular audits of stock levels within each room''s mini bar.
  • Maintained high standards of hygiene within assigned work area, promoting a sanitary environment for both guests and colleagues alike.
  • Enhanced guest satisfaction by promptly restocking mini bars and maintaining inventory accuracy.

Education

Fountain Valley High School
Fountain Valley, CA
01.2020

Skills

  • Guest Relations
  • Audit process understanding
  • Strong Work Ethic
  • Customer Service
  • Teamwork and Collaboration
  • Front Desk Operations

Personal Information

Title: Hospitality Service Agent

Languages

Spanish
Native or Bilingual

Timeline

Night Audit Supervisor

Newport Beach
05.2023 - Current

Hostess

P.F. Chang's Bistro
03.2023 - 01.2024

Cook 3

Big Canyon Country Club
12.2022 - 04.2023

Cook 4

Westin Resort at Anaheim
12.2021 - 12.2022

Crew Trainer

McDonald's
08.2020 - 11.2021

Mini Bar Attendant

Irvine Company
06.2018 - 03.2020

Fountain Valley High School

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America Santos