America Santos
Costa Mesa,CA
Summary
Highly motivated and proactive individual with a strong background in hospitality and ensuring guest satisfaction. Excellent communication skills and exceptional team work and cooperation
Overview
6
6
years of professional experience
Work History
Night Audit Supervisor
Newport Beach
2023.05 - Current
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Acted as manager on duty during overnight shift 5 times per week.
- Prepared detailed reports on nightly activities, presenting findings to management for review and action planning as necessary.
Hostess
P.F. Chang's Bistro
2023.03 - 2024.01
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Cook 3
Big Canyon Country Club
2022.12 - 2023.04
- Demonstrated ability to work efficiently under pressure and maintain high standards of cleanliness and food safety.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Communicated closely with servers to fully understand special orders for customers.
Cook 4
Westin Resort at Anaheim
2021.12 - 2022.12
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Crew Trainer
McDonald's
2020.08 - 2021.11
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Mini Bar Attendant
Irvine Company
2018.06 - 2020.03
- Optimized inventory management through regular audits of stock levels within each room''s mini bar.
- Maintained high standards of hygiene within assigned work area, promoting a sanitary environment for both guests and colleagues alike.
- Enhanced guest satisfaction by promptly restocking mini bars and maintaining inventory accuracy.
Education
Fountain Valley High School
Fountain Valley, CA01.2020
Skills
- Guest Relations
- Audit process understanding
- Strong Work Ethic
- Customer Service
- Teamwork and Collaboration
- Front Desk Operations
Personal Information
Title: Hospitality Service Agent
Languages
Spanish
Native or Bilingual
Timeline
Night Audit Supervisor
Newport Beach
2023.05 - Current
Hostess
P.F. Chang's Bistro
2023.03 - 2024.01
Cook 3
Big Canyon Country Club
2022.12 - 2023.04
Cook 4
Westin Resort at Anaheim
2021.12 - 2022.12
Crew Trainer
McDonald's
2020.08 - 2021.11
Mini Bar Attendant
Irvine Company
2018.06 - 2020.03
Fountain Valley High School
Similar Profiles
Nancy DePalmaNancy DePalma
RN High Risk LDRP and Antepartum at Hoag Hospital Irvine, Hoag Hospital Newport BeachRN High Risk LDRP and Antepartum at Hoag Hospital Irvine, Hoag Hospital Newport Beach
Carter PenceCarter Pence
Senior Pool Lifeguard at City of Newport BeachSenior Pool Lifeguard at City of Newport Beach
Daniel MartinezDaniel Martinez
Crime Scene Investigations Supervisor at Newport Beach Police DepartmentCrime Scene Investigations Supervisor at Newport Beach Police Department