America Villarreal
Dallas,TX
Summary
Outgoing and successful at building relationships with customers of different backgrounds and driving sales with knowledgeable, efficient service.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Banh Shop
, TX
12.2019 - Current
- Processed customer payments quickly and returned exact change and receipts.
- Greeted customers promptly and responded to questions.
- Recommended, selected, located, and obtained products to meet customer needs.
Beauty Advisor
Sally's Beauty Supply
Grand Prairie, Texas
03.2022 - 10.2023
- Resolved customer complaints in a timely manner while adhering to company policies.
- Administered special promotions such as discounts or loyalty rewards programs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Handled returns and exchanges according to company policies.
- Assisted in the development of new beauty products and services.
- Organized promotional events such as makeup demonstrations and free makeovers.
- Advised customers on various styling techniques for hair care products such as shampoos and conditioners.
- Ticketed, arranged and displayed merchandise to promote sales.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
- Created a positive shopping experience for each customer through effective communication skills.
- Answered store and merchandise questions and led customers to wanted items.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
Education
CNA
Arlington Career Institute
Grand Prairie, Texas11-2024
Associate of Science - Nursing
Mountain View College
Dallas, TX05-2023
High School Diploma -
Grand Prairie High School
Grand Prairie, Texas05-2018
Skills
- Drawer management
- Order coordination
- Check processing
- Reliability and punctuality
- Cash handling
- POS system operation
- Positive and professional
- Customer focus
- Customer service
- Basic math
- Refund handling
- Cash management
- Customer satisfaction
Timeline
Beauty Advisor
Sally's Beauty Supply
03.2022 - 10.2023
Customer Service Cashier
Banh Shop
12.2019 - Current
CNA
Arlington Career Institute
Associate of Science - Nursing
Mountain View College
High School Diploma -
Grand Prairie High School