Americal Jackson
Ridgeland,MS
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Mail Handler Assistant
USPS
Jackson, MS
09.2023 - 02.2024
- Sorted incoming mail according to established procedures and distributed it to appropriate departments.
- Assisted in loading and unloading mail from delivery trucks, sorting mail into bins, and delivering mail to other departments.
- Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
Customer Service Representative
Conduent
Madison, MS
11.2019 - 06.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Warehouse Lead
Parker
Madison, MS
01.2021 - 02.2022
- Staged and sorted products for loading
- Reviewed work orders to determine work assignments and material and equipment needs
- Used computer and company software to enter shipment and inventory records.
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
- Packaged finished products for shipping by shrink-wrapping, boxing and labeling.
- Maintained inventory records with timely updates.
- Reviewed work orders to determine work assignments and material and equipment needs.
Customer Service Representative
Levi's Outlet Store
Madison, MS
04.2018 - 05.2020
- Exceeded company productivity standards on consistent basis.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
Education
MBA - Social Sciences
Holmes Community College
Skills
- Loading and unloading
- Mail Sorting
- Product packaging
- Logistics
- Customer care
- Inbound and Outbound calls
- Call Center Operations
- Customer Service
Timeline
Mail Handler Assistant
USPS
09.2023 - 02.2024
Warehouse Lead
Parker
01.2021 - 02.2022
Customer Service Representative
Conduent
11.2019 - 06.2023
Customer Service Representative
Levi's Outlet Store
04.2018 - 05.2020
MBA - Social Sciences
Holmes Community College