Americo Avila
Arlington
Summary
Qualified Product Manager with solid background in managing service operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery. Demonstrated leadership and problem-solving skills in high-pressure environments.
Overview
21
21
years of professional experience
Work History
Service Manager
Atlantic Tape & Packaging
10.2019 - 04.2025
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Accompanied sales people to customer sites to gather information to ensure the right piece of equipment is placed.
- Performed service calls for customers when all technicians were on other calls to ensure customers are taken care of in a timely manner
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Service Technician/ Product Specialist
Landsberg Orora
03.2015 - 10.2019
- Communicated diagnostic findings and presented repair or service options to customers.
- Installed new equipment and detailed operation and maintenance protocols to users.
- Diagnosed and troubleshot issues, restoring machines to optimal performance levels.
- Conducted equipment inspections to identify operational problems.
- Maintained adherence to safety protocols, minimizing workplace hazards.
- Accompanied sales people to customer sites to gather information so the correct equipment is placed.
Service Technician
Gulf Packaging
07.2010 - 02.2015
Service Technician
Streamline Packaging
09.2004 - 07.2010
Education
Tarrant County College
Arlington, TXHigh School Diploma -
Grand Prairie High School
Grand Prairie06-1994
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
Languages
Spanish
Professional Working
Timeline
Service Manager
Atlantic Tape & Packaging
10.2019 - 04.2025
Service Technician/ Product Specialist
Landsberg Orora
03.2015 - 10.2019
Service Technician
Gulf Packaging
07.2010 - 02.2015
Service Technician
Streamline Packaging
09.2004 - 07.2010
Tarrant County College
High School Diploma -
Grand Prairie High School
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