Amesha Valentine-Cephas
Richmond,VA
Summary
Proven to enhance clinic efficiency and patient satisfaction at Arcpoint Labs Of Chester, I bring a robust blend of HIPAA compliance and exceptional customer service skills. My background in medical assistance and diverse roles has honed my attention to detail and dependability, achieving significant improvements in patient flow and inventory management. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Arcpoint Labs Of Chester
Chester, VA
03.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
- Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
- Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
- Prepared lab specimens for diagnostic evaluation.
Dispatcher/Package Delivery Driver
The Pierce Group LLC
Chester, VA
07.2019 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Custodian
PM Building Maintenance Corp
Sandston, VA
01.2020 - 06.2020
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Valet Parking Attendant
Towne Park
Richmond, VA
01.2018 - 12.2019
- Explained parking rates and retrieval procedures to guests upon arrival.
- Demonstrated excellent driving skills, safely navigating through busy traffic conditions while transporting vehicles.
- Maintained accurate records of parked vehicles'' locations within the designated area, ensuring faster retrievals.
- Handled cash transactions accurately, ensuring proper payment for services rendered.
Leasing Consultant
Peak Campus
Richmond, VA
09.2018 - 04.2019
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Retail Sales Associate
Department Of Veterans Affairs
Richmond, VA
02.2017 - 02.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
Cashier/Liner Server
Einsteins Bros Bagels
Richmond, VA
03.2015 - 04.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Line Server
Panda Express
Richmond, VA
11.2014 - 05.2015
- Reduced wait times for guests by efficiently assembling meal components in a timely manner.
- Enhanced customer satisfaction by promptly serving food and maintaining a clean work area.
- Restocked ice and checked item temperatures.
- Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Waitress
Waffle House
Richmond, VA
08.2014 - 11.2014
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Certification - Medical Assisting
AlliedRx Institue of Healthcare
Richmond, VA11.2023
High School Diploma -
George Wythe High School
Richmond, VA06.2014
Skills
- HIPAA Compliance
- Responsible and Dependable
- Attention to Detail
- Sanitation Techniques
- Medical Office Procedures
- Patient Intake Process
- Clinical Documentation
- Phlebotomy Techniques
- Specimen Collection
- Patient Scheduling
- Inventory Management
- Customer Service
- Cleaning and sanitizing
Certification
- CCMA - Certified Clinical Medical Assistant
- CMAA - Certified Medical Administrative Assistant
Timeline
Certified Clinical Medical Assistant
Arcpoint Labs Of Chester
03.2024 - Current
Custodian
PM Building Maintenance Corp
01.2020 - 06.2020
Dispatcher/Package Delivery Driver
The Pierce Group LLC
07.2019 - Current
Leasing Consultant
Peak Campus
09.2018 - 04.2019
Valet Parking Attendant
Towne Park
01.2018 - 12.2019
Retail Sales Associate
Department Of Veterans Affairs
02.2017 - 02.2018
Cashier/Liner Server
Einsteins Bros Bagels
03.2015 - 04.2016
Line Server
Panda Express
11.2014 - 05.2015
Waitress
Waffle House
08.2014 - 11.2014
Certification - Medical Assisting
AlliedRx Institue of Healthcare
High School Diploma -
George Wythe High School