Amethyst Mak
Cedar City,UT
Summary
Dynamic leader with a proven track record in customer service and team building, demonstrated through effective management and coaching. Skilled in creating safe, efficient environments and resolving problems swiftly, enhancing team performance and customer satisfaction. Expertise in training and multi-tasking, committed to excellence and positive outcomes.
Overview
3
3
years of professional experience
Work History
Direct Support Professional
Crysalis
09.2023 - 12.2024
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Team Member
Arby's
10.2022 - 08.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
Shift Leader
MidiCi The Neapolitan Pizza
03.2022 - 10.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
General Manager
Subway
10.2021 - 03.2022
- Managed budget implementations, employee reviews, training, and schedules
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Bachelor of Science - Computer Science
SUU
Cedar City, UT04-2028
Skills
- Customer service focus
- Leadership and team building
- Positive attitude
- Attention to detail
- Training and coaching
- Cleaning
- Efficient multi-tasker
- Problem resolution
Timeline
Direct Support Professional
Crysalis
09.2023 - 12.2024
Team Member
Arby's
10.2022 - 08.2023
Shift Leader
MidiCi The Neapolitan Pizza
03.2022 - 10.2022
General Manager
Subway
10.2021 - 03.2022
Bachelor of Science - Computer Science
SUU
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