Amethyst Tollerson
Englewood,CO
Summary
Productive call center representative with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
9
9
years of professional experience
Work History
Call Center Representative
Homesafe LLC
Littleton, Colorado
05.2022 - 12.2024
- (Pre- sales) Do outbound calls, read script to see if clients qualify for home owners insurance, if qualified
- transfer call to top sales agents
- Offered resolutions to de-escalate calls and solve customer issues.
- Supported sales team members to drive growth and development.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cabin Cleaner
PrimeFlight Aviation
Denver, Colorado
07.2017 - 05.2022
- Disposed of trash from cabins in accordance with company guidelines.
- Replenished bathroom supplies such as soap, shampoo, and conditioner when needed.
- Removed trash from receptacles and seat pockets and replenished aircraft supplies.
- Vacuumed floors and cleaned aircraft's cockpit.
- Provided assistance with setting up special events within the cabin area.
- Removed trash and recyclables from aircraft interior.
- Ensured that all cleaning supplies were properly stored after use.
- Adhered to safety protocols while working around hazardous materials like bleach or ammonia-based products.
- Cleaned tray tables and windows and rearranged magazines to be presentable.
- Maintained a log of all services performed during each shift.
Cashier
Bed Bath & Beyond
Centennial, Colorado
09.2016 - 07.2017
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer questions and provided store information.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Welcomed customers, offering assistance to help find store items.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Answered phone calls to assist customers with questions and orders.
- Verified customer age requirement for alcohol or tobacco purchases.
- Followed company security procedures for handling large sums of money.
- Discounted purchases by scanning and redeeming coupons.
Caregiver
Artek home care
Denver, CO
04.2016 - 09.2016
- Assisted clients with maintaining good personal hygiene.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Organized oral medications for clients following dosage and schedule requirements.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Laundered clothing and bedding to prevent infection.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Reported concerns to nurse supervisor to promote optimal care.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Recorded client status progress and challenges in logbooks and reports.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
Education
High School Diploma -
Emily Griffith Technical College
Denver, CO01-2017
Skills
- Customer service
- Call handling
- Sales support
- Issue resolution
- Time management
- Communication skills
- Team collaboration
- Attention to detail
- Cash handling
- Proficiency in [type] software
- Call center customer service
- Script adherence
- Answering questions
- Professional phone voice
Timeline
Call Center Representative
Homesafe LLC
05.2022 - 12.2024
Cabin Cleaner
PrimeFlight Aviation
07.2017 - 05.2022
Cashier
Bed Bath & Beyond
09.2016 - 07.2017
Caregiver
Artek home care
04.2016 - 09.2016
High School Diploma -
Emily Griffith Technical College