Ami Hampton
Gillette,WY
Summary
Results-driven team leader with over 7 years of expertise in customer service and security training. Proficient in staff training, communication enhancement, and compliance maintenance, propelling operational success and cultivating a positive workplace culture.
Overview
11
11
years of professional experience
Work History
Ambassador
GardaWorld Security
Wright, Wyoming
05.2024 - Current
- Addressed visitor inquiries and concerns, enhancing overall customer service experience.
- Facilitated smooth entry for staff and guests at facility entrance, strengthening security measures.
- Resolved problems swiftly while providing clear information with minimal supervision.
- Enforced company rules, policies, and regulations by following established protocols.
- Trained new security personnel on protocols and procedures, ensuring adherence to compliance standards.
- Distributed informational emails to management and employees to enhance communication.
Electronics Cashier
Walmart
Gillette, Wyoming
08.2022 - 05.2024
- Processed customer transactions efficiently at checkout stations, maintaining accuracy in cash drawer balances.
- Verified item scanning accuracy during transactions, preventing discrepancies and ensuring customer satisfaction.
- Handled returns and exchanges according to store policies, ensuring compliance with procedures.
- Trained new cashiers on register operations and customer service standards, enhancing overall team performance.
- Assisted customers with product inquiries and store navigation, improving their shopping experience.
- Provided support to customers to enhance their shopping experience. in locating products efficiently across store layout.
- Answered telephone calls promptly and courteously, enhancing customer engagement.
- Maintained a neat and organized work area, minimizing safety hazards.
Team Leader
Loves Travel Stop
Cheyenne, Wyoming
09.2014 - 08.2022
- Guided team members on daily tasks, enhancing workflow and aligning efforts with team objectives.
- Monitored workflow to address concerns promptly and maintain high performance.
- Cultivated positive work environment, promoting collaboration and strengthening team dynamics.
- Ensured adherence to established policies and procedures through daily workflow monitoring.
- Transitioned into leadership position, showcasing strong work ethic and dedication to customer service excellence.
Skills
- Customer support
- Effective communication skills
- Conflict resolution
- Team leadership
- Time management and multitasking
- Attention to detail and reliability
- Process improvement
- Security compliance
Timeline
Ambassador
GardaWorld Security
05.2024 - Current
Electronics Cashier
Walmart
08.2022 - 05.2024
Team Leader
Loves Travel Stop
09.2014 - 08.2022