Ami Turay
Houston
Summary
Professional legal support specialist with proven track record in managing and organizing complex legal documents. Skilled in document preparation, compliance, and confidentiality, with strong focus on team collaboration and achieving results. Known for adaptability, reliability, and precision in meeting shifting demands and tight deadlines. Committed to enhancing operational efficiency and supporting legal teams with meticulous attention to detail.
Overview
7
7
years of professional experience
Work History
Legal Document Specialist
Cosmich, Simmons & Brown
Houston, TX
02.2025 - Current
- Drafted and reviewed legal documents for accuracy and compliance with regulations.
- Managed document preparation and filing systems to streamline workflow efficiency.
- Coordinated communication between clients, attorneys, and court officials to facilitate case progress.
- Conducted thorough research on legal precedents to support document creation and review processes.
Claims Specialist
Valvoline
Remote
07.2022 - 06.2024
- - Processed and managed a high volume of insurance claims for auto, property, and liability policies.
- - Reviewed and analyzed claim documentation to determine coverage and liability.
- - Communicated with policyholders, claimants, and insurance adjusters to gather necessary information and resolve claim disputes.
- - Negotiated settlements with claimants and third-party vendors.
- - Maintained accurate claim records and documentation in compliance with company policies and regulatory requirements.
Patient Services Coordinator
ETELEQUOTE
Remote
07.2021 - 10.2023
- - Managed patient intake and registration processes, verifying insurance information and updating electronic health records (EHR) systems.
- - Facilitated communication between patients, healthcare providers, and insurance companies to streamline care coordination.
- - Conducted follow-up calls and surveys to assess patient satisfaction and implement feedback to improve service quality.
- - Trained and mentored new remote team members on healthcare protocols and customer service best practices.
Healthcare Customer Service Representative
EasyMed
Remote
07.2019 - 07.2021
- - Provided exceptional customer service to patients and healthcare providers, handling an average of [100] calls/emails per day.
- - Assisted patients with appointment scheduling, billing inquiries, and insurance verification, ensuring compliance with HIPAA regulations.
- - Utilized different complex systems to efficiently manage patient records, track inquiries, and ensure accurate documentation.
- - Resolved patient issues with empathy and professionalism, achieving a [32]% satisfaction rating and reducing response times by [13]%.
Education
High School -
Hoover
Des Moines, IA05-2012
Bachelor of Arts - Communications
Prairie View A&M University
Prairie View, TX05-2018
Skills
- Claims processing
- Remote Work Expertise
- Customer Service Excellence
- Conflict resolution
- Time management
- Detailed-Oriented Analysis
- Technical Proficiency
- Claims Software
- Microsoft office
- Remote Team Leadership
- Process Optimization
- Strategic Planning & Execution
- Training & Development
- Performance Metrics & Analytics
- Patient Support & Advocacy
- Healthcare Administration
- Communication & Interpersonal Skills
- Electronic Health Records (EHR) Management
- HIPAA Compliance
- CRM & Healthcare Software Proficiency (eg, Epic, Cerner)
- Litigation support
- Civil litigation
Timeline
Legal Document Specialist
Cosmich, Simmons & Brown
02.2025 - Current
Claims Specialist
Valvoline
07.2022 - 06.2024
Patient Services Coordinator
ETELEQUOTE
07.2021 - 10.2023
Healthcare Customer Service Representative
EasyMed
07.2019 - 07.2021
High School -
Hoover
Bachelor of Arts - Communications
Prairie View A&M University