Amia Everett
East Lansing,MI
Summary
Enthusiastic and dedicated professional with a strong background in customer service, healthcare support, and teamwork. Proven ability to stay calm under pressure, resolve conflicts, and communicate clearly with diverse individuals in fast-paced environments. Highly skilled in multitasking, maintaining focus during emergency situations, and ensuring safety and comfort for all involved. Looking to leverage my expertise in customer care, problem-solving, and collaboration to contribute to a dynamic flight attendant team.
Overview
4
4
years of professional experience
Work History
Phlebotomist
UMH Sparrow
Lansing, MI
04.2024 - Current
- Obtained blood samples through venipuncture and capillary puncture for testing and transfusion.
- Responded swiftly and effectively to emergencies, ensuring patient safety and care.
- Counseled patients to alleviate anxiety, explain procedures, and improve cooperation during blood draws.
- Assisted in preparing laboratory specimens for analysis and testing.
- Entered patient data and test orders accurately into computer systems.
- Coordinated workflow based on priority schedules, or inpatient needs.
- Delivered excellent customer service while interacting with patients.
Strategic Support Associate
Jackson National Life Insurance Company
East Lansing, MI
10.2022 - 04.2024
- Provided strategic guidance on best practices for implementation, enabling teams to achieve goals more efficiently.
- Facilitated cross-department communication to improve internal collaboration.
- Managed incoming calls and routed voicemails to appropriate personnel.
- Compiled data from multiple sources into detailed reports for senior management review.
- Analyzed data to identify trends and patterns, supporting data-driven decision-making.
Ophthalmic Technician
LO Eye Care
East Lansing, MI
10.2020 - 06.2021
- Collected data from visual field testing, retinal imaging, corneal topography.
- Provided pre- and post-operative care, offering patients detailed instructions and follow-up.
- Collaborated with healthcare teams to create personalized care plans.
- Documented and updated patient records, ensuring compliance with healthcare regulations.
- Educated patients on prescriptions and provider instructions to optimize treatment plans.
- Utilized various software and tools to streamline processes and improve efficiency.
Education
High School Diploma -
East Lansing High School
East Lansing05-2020
Skills
- Customer Service Excellence
- Team Collaboration
- Attention to Detail
- Clear Communication
- Multitasking and Problem-Solving
- Safety and Comfort
- Calm Under Pressure
- Conflict Resolution
Timeline
Phlebotomist
UMH Sparrow
04.2024 - Current
Strategic Support Associate
Jackson National Life Insurance Company
10.2022 - 04.2024
Ophthalmic Technician
LO Eye Care
10.2020 - 06.2021
High School Diploma -
East Lansing High School
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