Amia Moore

Served as an instructional assistant providing one on one and small group support to students in an elementary special education classroom. Implemented instructions, reinforcing academic goals, and supporting student engagement, working towards independence. Provided attentive care for a student with medical needs, including monitoring and responding to seizure activity in accordance with established safety protocols. Collaborated with teachers and support staff to maintain a safe, supportive, and structured learning environment.

Being a customer service representative consists of providing support for valued customers. It is my job to answer customer questions in a professional demeanor, and communicate information to address their needs. I am trained to keep angry customers calm by remaining calm myself, listening to their concerns, demonstrating empathy through verbal and nonverbal cues, and focusing on a solution to their problem without taking their frustration personally. My main responsibility is to retrieve customers' gas bills and use decision-making based on monthly usage records to suggest services that better meet the clients' needs. I document their current rates and relay the proper information about obtaining a more suitable service. I then submit customers' personal information, cooperating with the customer verbally first to ensure I entered everything correctly, and then confirming with the customer electronically. In instances where customers are not in possession of certain information, or do not know how to obtain it, it prompts me to research the needed information on the internet.

As a Behavior and Instructional Paraeducator, I provide direct support to our students by assisting teachers and students for the cases assigned to me each day. My responsibilities include documenting daily logs of students' behavior and progress, creating behavior intervention plans, and reporting on each individual's development. I work in a classroom setting and provide direction, guidance, and support to students of varying backgrounds with behavior challenges. I play a key role in implementing behavior intervention plans (BIPs) by following school rules and regulations. Providing positive reinforcement and offering personalized support during school and social activities. I collaborate and communicate daily with parents, students, teachers, and other staff to assess each student's progress, provide suggestions, and ensure the educational goals for each student are met. Utilizing the California Board of Education regulations to ensure compliance and maintain a safe and orderly environment. Additionally, creating a safe space for students by looking out for indicators of domestic violence, drug use, alcohol use, verbal abuse, and physical abuse, and following procedures to report such signs. Overall, analyzing situations accurately and maintaining a structured environment is important for each student's growth and success.

• Use of all Microsoft systems,school-wide systems,and daily computer use.

Working as an office assistant, I have proven my ability to efficiently compile records and verify the accuracy of product quantity, information, and quality while using basic arithmetic. Filing documents with the correct information in an organized manner to maintain and update records was crucial. With this information, I would create labels and ensure identification to prepare for shipment by proofreading and spell-checking for errors. Shredding documents to protect sensitive information, such as pricing details and customer data, eliminates potential issues and complies with data privacy regulations; it is mandatory. Maintaining a cooperative work relationship with co-workers allowed the process of verifying the orders, documenting information, and ensuring guidelines were met to be smooth and efficient. Additionally, I assisted with promoting the company by generating awareness and creating ads for the products. As an assistant, I was able to assist customers with all different needs while aiming to increase sales. This role provided me with the responsibility to gather information from our external customers and provide recommendations to management based on the information gathered.