Amiah McMillian
Mobile
Summary
Dynamic professional with extensive experience in reception management and customer service, notably at Hilton Hotels & Resorts. Proven ability to enhance guest relations and streamline front desk operations. Skilled in data management and problem resolution, consistently ensuring high levels of satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
PCA RECEPTIONIST
USA hospital
Mobile
01.2025 - Current
- Assisted patients with daily living activities, enhancing comfort and promoting independence in a hospital setting.
- Monitored patient vital signs, promptly reporting changes to nursing staff to ensure timely interventions.
- Documented patient care activities in electronic health record systems, ensuring accurate and up-to-date patient information.
- Maintained cleanliness and safety of patient rooms and common areas.
Receptionist Administrator
Hilton Hotels & Resorts, Hilton Anatole
Pensacola
10.2024 - 01.2025
- Oversaw front desk operations, ensuring warm and professional guest greetings.
- Processed check-ins and check-outs efficiently using hotel management software.
- Coordinated room reservations and maintained accurate booking records.
- Facilitated phone call management and swiftly directed inquiries to relevant departments.
CSR - Customer Service Representative
Pilot Catastrophe Services
Mobile
02.2023 - 08.2024
- Resolved customer issues through active listening and problem-solving techniques.
- Handled escalated complaints, ensuring timely resolution and support.
- Answered customer inquiries, delivering accurate information on products and services to enhance customer understanding.
- Assisted clients with insurance claims and inquiries, ensuring clarity and satisfaction in resolution.
Warehouse Associate
Amazon
Mobile
05.2021 - 12.2022
- Loaded, unloaded, and transferred materials using standard warehouse equipment.
- Sorted products by category and marked them for inventory tracking.
- Assessed and sorted items.
- Maintained cleanliness of work areas to ensure safety and efficiency.
- conveyor belt and sorting line areas, enhancing safety.
Education
Certified Clinical Medical Assistant - Medical Field
Victory Professional Development Center
3100 Cottage Hill Rd Bldg 2 Ste 200, Mobile, AL 3606-2026
High school diploma -
Wp Davidson High School
Mobile, AL05-2021
Skills
- Reception management
- Appointment scheduling
- Guest relations
- Call handling
- Front desk operations
- Billing coordination
- Fee collection
- Data management
- Customer relationship management
- Facility management
- Organizational Skills
- Computer skills
- Microsoft Word
- Problem resolution
- Supply management
- Maintenance
Personal Information
Willing To Relocate: Anywhere
Timeline
PCA RECEPTIONIST
USA hospital
01.2025 - Current
Receptionist Administrator
Hilton Hotels & Resorts, Hilton Anatole
10.2024 - 01.2025
CSR - Customer Service Representative
Pilot Catastrophe Services
02.2023 - 08.2024
Warehouse Associate
Amazon
05.2021 - 12.2022
Certified Clinical Medical Assistant - Medical Field
Victory Professional Development Center
High school diploma -
Wp Davidson High School