Amiah Simington-Miller
Grand Prairie,TX
Summary
Customer-focused Receptionist experienced in customer service, retail operations, and hospitality leadership. Delivered effective communication and problem resolution while managing multiple priorities in fast-paced environments. Organized and dedicated with hands-on experience in administrative roles, committed to enhancing customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Business Sales Specialist
AT&T
, Texas
01.2026 - Current
- Identified products and services for business customers that aligned with their specific needs, enhancing customer satisfaction.
- Supported sales goals by assessing customer needs and recommending tailored solutions, contributing to overall sales performance.
- Explain product features, service options, and solutions to help customers make informed decisions.
- Build positive customer relationships through professional communication and attentive service.
- Address customer questions and concerns while working toward satisfactory resolutions.
- Collaborated with team members to resolve customer issues effectively, ensuring consistent support and improving customer retention.
- Maintain a professional approach while managing multiple customer interactions and priorities.
- Process customer orders, service changes, and account-related requests accurately.
- Follow company policies and procedures while protecting customer information and maintaining confidentiality.
Hospitality Lead
Hooters
, Texas
01.2023 - 01.2026
- Coordinated daily hospitality operations to enhance guest experience.
- Guided team members in maintaining high service standards.
- Provide guidance and assistance to team members to maintain service standards.
- Handle guest concerns professionally and work to resolve issues promptly.
- Manage multiple responsibilities in a fast-paced environment while maintaining attention to detail.
- Communicate effectively with guests, coworkers, and management.
- Communicated with guests, coworkers, and management to ensure seamless operations.
- Assist with opening and closing procedures, cash handling, and daily operational tasks.
Medical Assistant
Genesis PrimeCare
, Texas
01.2022 - 01.2023
- Facilitated patient intake, enhancing welcoming and professional patient experience.
- Addressed patient questions and routine needs, fostering respectful communication.
- Streamlined daily clinical operations, collaborating effectively with healthcare staff on patient care.
- Maintained accurate patient information and documentation while respecting confidentiality.
- Helped keep patient areas organized and prepared for daily appointments.
- Followed established office procedures and supported efficient patient flow.
- Demonstrated professionalism, attention to detail, and compassion when interacting with patients and staff.
Customer Service Representative
McKesson
, Texas
01.2022 - 01.2023
- Resolved customer inquiries regarding orders, account details, and service issues, ensuring a satisfactory experience.
- Assisted customers with questions, orders, account information, and service-related concerns.
- Investigated customer issues and collaborated with internal teams to deliver timely solutions.
- Managed multiple customer needs while meeting service expectations and deadlines.
- Researched customer issues and coordinated with internal departments to identify solutions.
- Documented customer interactions, requests, and resolutions accurately.
- Fostered strong customer relationships through active listening and effective communication.
Customer Service Associate
Walmart
, Texas
01.2020 - 01.2021
- Assisted customers with returns, exchanges, and purchases, ensuring resolution of service questions to enhance satisfaction.
- Processed transactions accurately while handling cash, credit, and other payment methods.
- Resolved customer concerns professionally and escalated issues when appropriate.
- Maintained organized, clean, and welcoming service area to promote positive shopping experience.
- Supported front-end operations during busy periods and assisted with customer flow.
- Communicated store policies and provided product and service information to support informed customer decisions.
- Maintained an organized, clean, and welcoming service area.
Education
Diploma -
Texas High School
Texarkana, TxSkills
- Business Needs Assessment
- Sales Consultation Techniques
- Account management
- Sales Transaction Management
- Sales Order Management
- CRM software
- CRM proficiency
- Customer relationship management
- Client relations
- Phone and Customer Support
- Patient Communication and Customer Service
- Medical Records and Patient Confidentiality
- Professional Communication
- Team Leadership and Collaboration
- Organization and Time Management
- Multitasking and Attention to Detail
- Diverse Client Engagement
- Reliable team support
- High-pressure professionalism
- Conflict management
- Customer Relationship Building
- Reliable team support
Personal Information
Title: Customer Service Representative | Receptionist | Administrative Support
Timeline
Business Sales Specialist
AT&T
01.2026 - Current
Hospitality Lead
Hooters
01.2023 - 01.2026
Medical Assistant
Genesis PrimeCare
01.2022 - 01.2023
Customer Service Representative
McKesson
01.2022 - 01.2023
Customer Service Associate
Walmart
01.2020 - 01.2021
Diploma -
Texas High School