Amiaya Fowler Reed
Fort Worth,TX
Summary
Experienced and dedicated Access Representative with a proven track record in effectively managing tasks in a fast-paced medical office setting. Skilled at catering to diverse populations. Demonstrates a career-focused and organized approach to handling patient accounts, coordinating immediate medical care, and verifying insurance claims. Familiar with medical and clinical terminology, and proficient in MS Office for seamless navigation of complex administrative processes. Flexible and diligent team player, always ready to learn and contribute to the team's success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Driver
Esther
04.2024 - Current
- Lifted, lowered, and carried packages typically weighing up to 50 pounds throughout regular course of delivery.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture, or beneath doormats to prevent theft.
Patient Access Representative
Keller Family Medical Center
08.2023 - 02.2024
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Responded to inquiries by directing calls to appropriate personnel.
- Provided excellent customer service to patients and medical staff.
Patient Access Representative
CareNow Urgent Care
02.2023 - 09.2023
- Verified demographics and insurance information to register patients in computer system.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Patient Access Representative
Cook Children's Medical Center
05.2022 - 12.2022
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
- Assembled registration paperwork and placed identification bands on patient.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Collaborated with clinical and administrative staff to meet patient needs.
Patient Access Specialist
Complete Care Emergency
08.2021 - 05.2022
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Nanny
College Nannies + Sitters + Tutors
10.2021 - 04.2022
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Built positive and nurturing environments to support child social and emotional growth.
- Assisted with light housekeeping duties as well as running errands.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
Office Assistant
Sweet Daddy Designs
05.2018 - 12.2021
- Answered phone calls, took messages and welcomed visitors to office.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Delivered messages and ran errands.
- Troubleshot office equipment, computer hardware and software issues.
Package Handler
FedEx:Ground
06.2020 - 03.2021
- Assembled, sealed, and loaded packages into correct trucks.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Used hand-held scanners and physical logs to accurately track item movements.
Cashier
Walgreens
10.2019 - 07.2020
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Guest Service Associate
TopGolf
03.2018 - 09.2019
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Walked through properties to maximize guest safety and clear areas of trash and debris.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Associate of Science - Nursing
Tarrant County College District
Fort Worth, TXHigh School Diploma -
Saginaw High School
Saginaw, TX05.2018
Skills
- Commercial driving
- Registration management
- Verbal and written communication
- HIPAA compliance
- Superior communication skills
- Early childhood Development
- Scheduling
- Follow-up skills
Languages
English
Native/ Bilingual
Spanish
Limited
Certification
- CPR/BLS Certification
Timeline
Delivery Driver
Esther
04.2024 - Current
Patient Access Representative
Keller Family Medical Center
08.2023 - 02.2024
Patient Access Representative
CareNow Urgent Care
02.2023 - 09.2023
Patient Access Representative
Cook Children's Medical Center
05.2022 - 12.2022
Nanny
College Nannies + Sitters + Tutors
10.2021 - 04.2022
Patient Access Specialist
Complete Care Emergency
08.2021 - 05.2022
Package Handler
FedEx:Ground
06.2020 - 03.2021
Cashier
Walgreens
10.2019 - 07.2020
Office Assistant
Sweet Daddy Designs
05.2018 - 12.2021
Guest Service Associate
TopGolf
03.2018 - 09.2019
Associate of Science - Nursing
Tarrant County College District
High School Diploma -
Saginaw High School
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