Summary
Overview
Work History
Education
Skills
Timeline
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Amie Chappell

Spotsylvania,VA

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

25
25
years of professional experience

Work History

Mortgage Loan Officer

New Dominion Financial
10.2016 - 12.2023
  • Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
  • Monitored customer accounts throughout the life cycle of each loan transaction.
  • Conducted interviews with prospective clients to gather information regarding loan applications.
  • Created reports summarizing activities such as originations, denials and delinquencies.
  • Prepared loan documents such as commitment letters, closing statements, promissory notes and deed of trust.

Nursery Attendant- Ron Rosner YMCA

01.2011 - 01.2014
  • Provide quality childcare for members of the YMCA.

Senior Quality Assurance Representative/Retention Loan Specialist- Collegiate Funding Services

01.2002 - 01.2006
  • Monitored sales representatives to ensure they were meeting compliance requirements and effectively assisting customers
  • Responsible for retaining the business of eligible customers while running three different retention programs
  • Consolidated student loans and assisted customers with concerns
  • Created a new department which housed different retention programs
  • Saved the company 5 million dollars in two months between the different programs
  • Produced several reports and documents to get these programs started.

Account Manager- Capital One

01.2001 - 01.2002
  • Handled escalated customer complaint calls
  • Used negotiating and sales skills to retain profitable customers and offer enhancements to their credit card accounts
  • Received monthly bonuses for exceeding goals and staying in the top twenty percent of the department
  • Received monthly awards for meeting all quality assurance standards
  • Headed focus groups to improve company strategies.

Restaurant Manager- Paramount's Kings Dominion

01.1999 - 01.2002
  • Supervised thirty associates
  • Prepared weekly associate schedules and inventory reports
  • Tracked associate attendance records and evaluated associates' performance
  • Minimized labor expenses by monitoring hourly labor
  • Assisted with loss prevention
  • Implemented associate incentive programs
  • Received Manager of the Month award numerous times
  • Maintained a low associate turnover rate
  • Received bi-weekly bonuses for exceeding profit margins.

Customer Relations Representative- Capital One

01.2000 - 01.2001
  • Assisted customers with any questions or concerns pertaining to their credit card account
  • Cross-sold a variety of products that benefited the customers
  • Received monthly bonuses for exceeding company standards
  • Received several awards for Customer Service Excellence.

Education

Pursuing a degree in Business Administration -

Germanna Community College

Skills

  • Credit evaluation
  • Document Review
  • Data Interpretation
  • Sales Development
  • Financial Analysis
  • Credit check knowledge
  • Client Account Management
  • Goal-Oriented
  • Regulatory Compliance

Timeline

Mortgage Loan Officer

New Dominion Financial
10.2016 - 12.2023

Nursery Attendant- Ron Rosner YMCA

01.2011 - 01.2014

Senior Quality Assurance Representative/Retention Loan Specialist- Collegiate Funding Services

01.2002 - 01.2006

Account Manager- Capital One

01.2001 - 01.2002

Customer Relations Representative- Capital One

01.2000 - 01.2001

Restaurant Manager- Paramount's Kings Dominion

01.1999 - 01.2002

Pursuing a degree in Business Administration -

Germanna Community College

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Amie Chappell