Amie Conley
Shelbyville,KY
Summary
Experienced medical support professional with strong focus on patient interaction and administrative efficiency. Adept at managing appointments, handling patient inquiries, and coordinating with medical staff. Known for effective collaboration and reliability in fast-paced environments. Skilled in using medical software systems, maintaining patient records, and ensuring a welcoming atmosphere.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Medical Receptionist
University Of Louisville Health Care
08.2023 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
Full Time Lead Manager
Channel Catfish House
03.2023 - Current
- Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.
- Boosted team productivity by implementing efficient project management strategies.
- Collaborated with cross-functional teams to develop innovative solutions that addressed complex business challenges.
Waitress/Server
The Red Lion
04.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
HR Assistant
Logan Services, Inc.
01.2022 - 04.2022
- I worked on Excel sheets to put in linen information
- I was responsible for calling customers to ask for new linen orders and put them into the system for the delivery drivers
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions, and emails.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
Assistant Manager
Claudia Sanders Dinner House
10.2021 - 01.2022
- Managed restaurant and bar inventory
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Sales Lead
Loft Outlet Shops of the Bluegrass
10.2020 - 09.2021
- I started off just a part time associate here then worked my way up to a key holder
- I am responsible for closing and opening the store and making deposits
Factory Worker
Logans Uniform Rental
05.2019 - 08.2019
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Carefully packaged finished products and prepared for shipment.
Education
B.A - Social Work
University of Louisville
Louisville, KY05-2026
High School Diploma -
Spencer County High School
Taylorsville, KY05-2018
Skills
- Child Protective Services
- Social Work
- Retail Management
- Serving
- Food safety
- Patient scheduling
- Appointment management
- Insurance verification
- Schedule coordination
- Medical billing
Certification
- Driver's License
- Star Certification, 03/01/23 to 04/01/26
Timeline
Front Desk Medical Receptionist
University Of Louisville Health Care
08.2023 - Current
Full Time Lead Manager
Channel Catfish House
03.2023 - Current
Waitress/Server
The Red Lion
04.2022 - Current
HR Assistant
Logan Services, Inc.
01.2022 - 04.2022
Assistant Manager
Claudia Sanders Dinner House
10.2021 - 01.2022
Sales Lead
Loft Outlet Shops of the Bluegrass
10.2020 - 09.2021
Factory Worker
Logans Uniform Rental
05.2019 - 08.2019
B.A - Social Work
University of Louisville
High School Diploma -
Spencer County High School
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