Abigail De Los Santos
Laguna Niguel,CA
Summary
Upbeat and energetic childcare provider with Child and Infant CPR/First Aid knowledge. Excelled in creating positive learning environments at YMCA Of Orange, demonstrating strong relationship building and problem-solving skills. Achieved increased parent satisfaction and operational efficiency, showcasing adaptability and a commitment to excellence. Supports educational, entertainment and home requirements for parents. Responsive, dependable and vigilant with highly protective nature.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Medical Receptionist
Moulton Podiatry
08.2022 - 02.2023
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
CYD Lead/Assistant Teacher
YMCA Of Orange
10.2021 - 08.2022
- Supported student physical, mental, and social development using classroom games and activities.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Assisted in lessons, curriculum and homework planning.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Enhanced child development by implementing age-appropriate learning activities and curriculum.
- Increased parent satisfaction by maintaining consistent communication and providing regular progress updates.
- Developed strong relationships with families, fostering trust and promoting family involvement within the center.
- Supervised staff members, providing guidance on conflict resolution techniques to ensure a harmonious work environment.
- Supported the director in managing daily operations, ensuring efficient functioning of the childcare center.
- Arranged for daily inspections of development center and confirmed compliance with health, safety, fire, facility and program requirements.
- Maintained high-quality child care standards based on developmentally appropriate practices.
Retail Sales Associate
Uniforms4U
06.2017 - 11.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Managed efficient cash register operations.
Education
High School Diploma -
Saddleback College
Mission Viejo, CA06.2026
Skills
- HIPAA Compliance
- Schedule Coordination
- Patience and Empathy
- Activity Planning
- Cleaning and sanitizing
- Child Safety
- Parental Communication
- Age-Appropriate Activities
- Relationship Building
- Positive Learning Environment
- Flexible and Adaptable
- Problem-Solving
Certification
Adult and Pediatric First Aid/CPR/AED-BL-r.21
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Medical Receptionist
Moulton Podiatry
08.2022 - 02.2023
CYD Lead/Assistant Teacher
YMCA Of Orange
10.2021 - 08.2022
Retail Sales Associate
Uniforms4U
06.2017 - 11.2021
High School Diploma -
Saddleback College