Michele Carroll
Iron Mountain ,MI
Summary
Proven track record in enhancing patient experience and streamlining front desk operations at Summit Surgical and Endoscopy. Excelled in patient scheduling and HIPAA compliance, demonstrating exceptional office administration and compassionate customer service skills. Achieved significant improvements in patient data accuracy and reduced no-show rates, leveraging expertise in EMR/EHR and interpersonal communication.
Overview
18
18
years of professional experience
Work History
Front Desk Medical Receptionist
Summit Surgical and Endoscopy
09.2021 - 09.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Organized paperwork such as charts and reports for office and patient needs.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Food Service Worker
Breitung Township Schools
04.2016 - 03.2020
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for students..
RTI Interventionist
BBCS, Diocese of Marquette
08.2016 - 04.2019
- Monitored and assessed student progress, adjusting instruction and intervention methods as needed for optimal results.
- Maintained up-to-date knowledge of best practices in education by attending workshops and professional development opportunities related to RTI implementation.
- Led initiatives focused on boosting literacy and numeracy skills, resulting in growth among struggling students.
- Served as a valuable resource for colleagues seeking assistance in designing interventions for their struggling students.
- Fostered strong relationships with students which helped encourage them through challenging coursework while improving their self-confidence and motivation.
- Established a positive learning environment that promoted student engagement, motivation, and academic success.
Front Desk Medical Receptionist
Mellon Chiropractic Clinic
11.2006 - 10.2017
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Organized paperwork such as charts and reports for office and patient needs.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
Education
Medical Socialist/Combat Medic Certificate - Medical Specialist/EMT
US Army, Medical Specialist/Combat M Dic
Fort Sam Houston, San Antonio, TXSkills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Office Administration
- Patient Registration
- Microsoft Office
- HIPAA Compliance
- Insurance Verification
- HIPAA Guidelines
- Records Management
- EMR / EHR
Timeline
Front Desk Medical Receptionist
Summit Surgical and Endoscopy
09.2021 - 09.2024
RTI Interventionist
BBCS, Diocese of Marquette
08.2016 - 04.2019
Food Service Worker
Breitung Township Schools
04.2016 - 03.2020
Front Desk Medical Receptionist
Mellon Chiropractic Clinic
11.2006 - 10.2017
Medical Socialist/Combat Medic Certificate - Medical Specialist/EMT
US Army, Medical Specialist/Combat M Dic
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