Olivia Ward
Lantana
Summary
Dedicated medical receptionist with a focus on patient relations and administrative efficiency. Expertise in appointment management and billing administration ensures streamlined operations and exceptional customer service.
Overview
7
7
years of professional experience
Work History
Front Desk Medical Receptionist
ALL Care Chiro Med and Wellness
Lantana
01.2025 - 05.2026
- Scheduled appointments and managed the clinic's daily calendar efficiently.
- Collected patient information and verified insurance details accurately.
- Processed payments and managed billing inquiries with attention to detail.
- Coordinated with chiropractors to enhance patient flow during peak hours.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
- Processed payments and reconciled accounts receivable reports while generating accurate invoices for services rendered.
- Created new patient files upon request while adhering to organizational policies regarding file maintenance.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Scheduled appointments, managed patient records and updated medical histories.
- Streamlined front office operations by managing customer service, appointment scheduling, billing, and administrative tasks.
Nanny
Professional Golf Player
Lantana
07.2019 - 08.2023
- Maintained safe, clean environment enabling children to play and learn effectively.
- Communicated effectively with parents about children's progress and needs.
- Prepared nutritious meals to meet children's dietary needs and promote healthy eating habits.
- Guided children in completing homework and offered academic assistance.
- Organized enriching outings to parks, libraries, and educational events to enhance children's learning experiences.
Education
Associate of Arts -
Palm Beach State College
Lake Worth, FL05-2025
Bachelor of Science - Health service management
Palm Beach State College
Lake Worth, FL05-2026
Skills
- Patient record management
- EMR / EHR
- Medical records management
- Appointment scheduling
- Appointment management
- Patient scheduling
- Billing administration
- HIPAA compliance
- Front desk operations
- Schedule coordination
- Documentation
- Customer service
- Time management
- Patient relations
- Effective communication
- Front desk operations
Timeline
Front Desk Medical Receptionist
ALL Care Chiro Med and Wellness
01.2025 - 05.2026
Nanny
Professional Golf Player
07.2019 - 08.2023
Associate of Arts -
Palm Beach State College
Bachelor of Science - Health service management
Palm Beach State College