Montana Bryant
Goldsboro,NC
Summary
Efficient Medical Secretary skilled in optimizing workflows and enhancing patient experiences. Streamlined front desk operations at Open Water Medical through efficient clerical practices and exceptional communication skills. Proactively managed patient records and scheduling, improving office efficiency while ensuring HIPAA compliance. Versatile and committed with a strong background in security and crisis intervention.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Receptionist/Front Desk
Open Water Medical
Goldsboro, US
05.2023 - Current
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Performed data entry tasks related to billing and collections procedures.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Medical Records Clerk/Front office Staff
Digestive Disease Center
Goldsboro, US
10.2021 - 05.2023
- Maintaining incoming/outgoing faxes(medical records request), digitally scanning in patients records/chart maintenance, scheduling/canceling appointments, breaking down new patient paperwork/patient charts, correspondence between other offices/Doctors, switchboard operations
Armed Security Officer
Sentry Security and Investigations
Goldsboro, US
11.2019 - 06.2021
- Patrolled assigned areas to detect suspicious activities and persons.
- Conducted security checks on personnel entering and exiting the premises.
- Monitored surveillance cameras to detect any criminal activity or violations of policy.
- Responded quickly and appropriately to emergency situations, including medical emergencies, fire alarms, bomb threats.
- Provided assistance to law enforcement agencies in apprehending suspects when necessary.
- Interacted with customers in a professional manner while providing directions or responding to inquiries.
- Assisted in maintaining order during large events or gatherings.
- Maintained logs of all security-related incidents and submitted reports regularly to supervisor.
- Performed daily inspections of security equipment such as gates, locks, alarm systems, radios., ensuring that they were operating properly.
- Participated in training exercises related to emergency response protocols.
- Provided escorts for authorized personnel entering restricted areas within the facility.
Custom Protection Officer
G4S
Kernersville, US
04.2019 - 11.2019
- Conducted surveillance of assigned areas to identify suspicious activity and persons.
- Monitored the facility for security breaches, fire hazards, and safety concerns.
- Responded appropriately to emergency situations in a timely manner.
- Patrolled premises regularly to maintain order and enforce regulations.
- Provided escorts as needed for visitors, staff, or customers on-site.
- Enforced access control measures to ensure only authorized personnel enter the premises.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
Correctional Officer II
NC Department of Public Safety
Goldsboro, US
06.2015 - 01.2019
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Detected potential threats and quickly defused conflicts.
Machine Operator/Packer
Uchiyama America
Goldsboro, US
12.2014 - 06.2015
- Accurately operated and monitored a variety of packing machines to ensure proper packaging of product.
- Loaded materials into production machinery and adjusted settings as necessary to meet specifications.
- Inspected finished products for quality assurance, ensuring all items met customer standards.
- Monitored production equipment and reported any malfunctions or needed repairs to maintenance staff.
- Stacked filled boxes on pallets according to company guidelines for shipping purposes.
- Maintained accurate records of production output, downtime, and other data points.
- Followed safety procedures while operating machinery and wearing appropriate personal protective equipment.
Front Desk Receptionist/medical records
Waynesboro Family Clinic
Goldsboro, US
04.2012 - 12.2014
- Checking patients in/out, scheduling appointments, answering and transferring multi-line telephone, verification of insurance and taking payments, maintaining medical records, HIPPA, filing proper transcripts and release of information forms
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education
Associate - Criminal justice
Dps
Kenansville, NC08.2019
High School Diploma -
Wayne Community College
Goldsboro, NC05-2008
Skills
- Filing
- Multi-Line Communication Expertise
- Customer Engagement
- Problem Resolution
- Mental Health Awareness
- Team Building
- Organizational skills
- Clerical
- Customer service
- Security
- Patient Record Management
- Conflict Management
- Surveillance
- Writing Skills
- HIPAA
- Typing
- Crisis intervention
- Communication skills
- Leadership
- Supervising experience
- Clerical experience
- Payment Collection
- Mail Management
- Records Management
- Letter preparation
- Medical Charting
- Insurance Verification
- HIPAA Compliance
- Telephone Etiquette
- Workflow Optimization
- Front Desk Operations
- Office Administration
- Patient Scheduling
- Outpatient Care
- Co-payment collection
- Patient callbacks
- Medical Records Management
- Patient Registration
- Paperwork coordination
- Appointment management
- Patient reception management
- EMR / EHR
Certification
- Driver's License
- First Aid Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
Medical Receptionist/Front Desk
Open Water Medical
05.2023 - Current
Medical Records Clerk/Front office Staff
Digestive Disease Center
10.2021 - 05.2023
Armed Security Officer
Sentry Security and Investigations
11.2019 - 06.2021
Custom Protection Officer
G4S
04.2019 - 11.2019
Correctional Officer II
NC Department of Public Safety
06.2015 - 01.2019
Machine Operator/Packer
Uchiyama America
12.2014 - 06.2015
Front Desk Receptionist/medical records
Waynesboro Family Clinic
04.2012 - 12.2014
- Driver's License
- First Aid Certification
Associate - Criminal justice
Dps
High School Diploma -
Wayne Community College
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