Amie Foster
Walton,KY
Summary
Experienced and dedicated disputes professional with a proven track record of delivering exceptional customer service in fast-paced environments. Known for keen attention to detail and strong decision-making skills, excels at efficiently managing multiple concurrent tasks. Whether working independently or as part of a team, brings a self-motivated work ethic that ensures optimal performance and results.
Overview
11
11
years of professional experience
Work History
Disputes Intake/Escalations Analyst
5/3 Bank
02.2024 - Current
- Enhanced customer satisfaction through efficient processing of intake forms and accurate data entry into systems
- Maintained professionalism while effectively managing high call volumes, resulting in positive customer interactions
- Consistently exceeded performance metrics, showcasing unwavering dedication to delivering high-quality work and achieving one-call resolutions
- Handled complex customer disputes that frontline agents were unable to resolve, ensuring timely and effective solutions
- Ensured all dispute intake activities complied with relevant regulations and bank policies
KYC Operations Associate Analyst
Citibank
08.2021 - 11.2023
- Conducted regulatory and sanctions screening, reviewed consumer and corporate cases, and supported complex periodic review processes
- Utilized strong analytical problem-solving skills effectively
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Collaborated with cross-functional teams to achieve project goals and meet deadlines.
Collections Specialist
Citibank
04.2019 - 08.2021
Lead Information/Sales Specialist
TANK
11.2013 - 09.2018
Education
Bachelor of Science (B.S.) - Business Administration
Western Governors University
AA - General Business
Gateway Community And Technical College
01.2021
Skills
- Emotional intelligence
- Adaptability
- Analytical thinking
- Team Support
- Customer Service
- Regulatory Compliance
- Quality Assurance
- Verbal and Written Communication
- Research and analysis
- Team collaboration and leadership
- Conflict Resolution
- Microsoft office
Accomplishments
Q3 Top Performer Escalations
Top 20% of performers September 2024
Top 20% of performers October 2024
Recipient of multiple Spirit of the Pin awards
Timeline
Disputes Intake/Escalations Analyst
5/3 Bank
02.2024 - Current
KYC Operations Associate Analyst
Citibank
08.2021 - 11.2023
Collections Specialist
Citibank
04.2019 - 08.2021
Lead Information/Sales Specialist
TANK
11.2013 - 09.2018
AA - General Business
Gateway Community And Technical College
Bachelor of Science (B.S.) - Business Administration
Western Governors University
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