Sabriah Steele
Cincinnati
Summary
Professional with strong background in managing overdue accounts and negotiating payment arrangements. Adept at employing effective communication and problem-solving skills to recover debts while maintaining positive client relationships. Known for collaboration, reliability, and adaptability in fast-paced environments. Proficient in conflict resolution, data analysis, and maintaining compliance with industry regulations.
Overview
5
5
years of professional experience
Work History
Debt Collector Agent
5/3 Bank
03.2024 - 12.2024
- Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.
- Strengthened company reputation by adhering to ethical collection practices and providing exemplary customer service.
- Collaborated with team members to identify trends in non-payment behaviors, developing targeted collection strategies.
- Reduced account delinquency rates by educating customers on financial planning and offering tailored solutions for debt repayment.
Manager
JOANN Fabrics and Crafts
11.2022 - 08.2024
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Accomplished multiple tasks within established timeframes.
Manager
TGI Friday
01.2020 - 10.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Cincinnati State Technical And Community College
Cincinnati, OH05-2016
Skills
- Debt recovery strategies
- Skip tracing techniques
- Stress tolerance
- Assertiveness
- Patience and persistence
- Call center experience
- Account management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Reliability
Timeline
Debt Collector Agent
5/3 Bank
03.2024 - 12.2024
Manager
JOANN Fabrics and Crafts
11.2022 - 08.2024
Manager
TGI Friday
01.2020 - 10.2022
High School Diploma -
Cincinnati State Technical And Community College
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