Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sabriah Steele

Cincinnati

Summary

Professional with strong background in managing overdue accounts and negotiating payment arrangements. Adept at employing effective communication and problem-solving skills to recover debts while maintaining positive client relationships. Known for collaboration, reliability, and adaptability in fast-paced environments. Proficient in conflict resolution, data analysis, and maintaining compliance with industry regulations.

Overview

5
5
years of professional experience

Work History

Debt Collector Agent

5/3 Bank
03.2024 - 12.2024
  • Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.
  • Strengthened company reputation by adhering to ethical collection practices and providing exemplary customer service.
  • Collaborated with team members to identify trends in non-payment behaviors, developing targeted collection strategies.
  • Reduced account delinquency rates by educating customers on financial planning and offering tailored solutions for debt repayment.

Manager

JOANN Fabrics and Crafts
11.2022 - 08.2024
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Accomplished multiple tasks within established timeframes.

Manager

TGI Friday
01.2020 - 10.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

High School Diploma -

Cincinnati State Technical And Community College
Cincinnati, OH
05-2016

Skills

  • Debt recovery strategies
  • Skip tracing techniques
  • Stress tolerance
  • Assertiveness
  • Patience and persistence
  • Call center experience
  • Account management
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Multitasking
  • Reliability

Timeline

Debt Collector Agent

5/3 Bank
03.2024 - 12.2024

Manager

JOANN Fabrics and Crafts
11.2022 - 08.2024

Manager

TGI Friday
01.2020 - 10.2022

High School Diploma -

Cincinnati State Technical And Community College
Sabriah Steele