Amie Jackson
Watauga,TX
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
01.2024 - 08.2025
- Processed prescription orders accurately and efficiently, ensuring compliance with safety regulations.
- Assisted pharmacists in preparing medications, maintaining high standards of quality control.
- Managed inventory levels, restocking shelves to optimize product availability and organization.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Reviewed medication profiles for potential drug interactions, enhancing patient safety measures.
- Collaborated with healthcare providers to clarify prescriptions and enhance patient care outcomes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Customer Service Representative
Orthofix
05.2020 - 01.2024
- Assisted customers with inquiries, ensuring prompt and accurate responses.
- Resolved issues effectively, enhancing overall customer satisfaction.
- Managed order processing using CRM systems to track customer interactions.
- Collaborated with team members to improve service delivery processes.
- Provided product information and support to facilitate informed purchasing decisions.
- Documented customer feedback for continuous improvement initiatives.
- Trained new staff on best practices for customer engagement and service standards.
- Coordinated with cross-functional teams to address complex customer issues efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Steam Energy
02.2015 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Pharmacy Technition
Weatherford College
Weatherford, Texas, TX06.2024
High School Diploma -
Irving High School
Irving, TX06.1998
Skills
Problem-solving skills
Timeline
Pharmacy Technician
CVS Pharmacy
01.2024 - 08.2025
Customer Service Representative
Orthofix
05.2020 - 01.2024
Customer Service Representative
Steam Energy
02.2015 - 05.2020
Pharmacy Technition
Weatherford College
High School Diploma -
Irving High School