Amie Jordan
Palmdale,United States
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization's brand.
Overview
25
25
years of professional experience
Work History
Branch Manager
Wells Fargo
Palmdale
04.2006 - 11.2023
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Conducted regular performance reviews for all employees in the branch.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Resolved escalated customer complaints in a timely manner.
- Managed and inspired team members to perform to full potential, driving branch profitability.
Service Manager
Wells Fargo
Palmdale, CA
03.2003 - 04.2006
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Ensured compliance with applicable laws and regulations related to services provided.
- Created employee work schedules to keep shifts properly staffed.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
Customer Sales and Service Representative
Wells Fargo
Palmdale, CA
01.1999 - 03.2003
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ03-2026
Skills
- Work Prioritization
- Performance Reviews
- Coaching and Mentoring
- Expert in Risk Management
- Multi-Tasking Ability
- Excellent Work Ethic
- People-Oriented
- Team Supervision
- Conflict Resolution
- Excellent Time Management Skills
- Relationship Management
- Excellent Communication Skills
- Proficient in MS Office
- Decision-Making
Accomplishments
- College of Business and Information Technology Dean's List, University of Phoenix, 2023
- Promoter's Circle Wells Fargo Bank 2022
References
References available upon request.
Timeline
Branch Manager
Wells Fargo
04.2006 - 11.2023
Service Manager
Wells Fargo
03.2003 - 04.2006
Customer Sales and Service Representative
Wells Fargo
01.1999 - 03.2003
Bachelor of Science - Business Administration And Management
University of Phoenix