Amie Rackley
Athens,TX
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Lincare Holdings Inc.
Athens , TX
11.2023 - Current
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Updated patient files in accordance with company policy and procedure guidelines.
- Developed strategies for improving customer experience while maintaining compliance standards.
- Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Guided patients through the completion of consent and other required medical forms.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Verified demographics and insurance information to register patients in computer system.
- Greeted patients upon arrival and answered any questions they had about their visit.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Managed multiple projects simultaneously while meeting deadlines set by management team members.
- Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists when necessary.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Compiled reports on patient visits for management review as needed.
- Participated in training sessions to stay updated on healthcare policies and registration software.
Patient Care Coordinator
Livingston Hearing Aid Center
Athens, TX
11.2018 - 07.2022
- Work in a fast-paced environment
- Answer incoming calls from patients, doctors, and other health care facilities in a timely and professional manner
- Greet and assist anyone who enters the clinic
- Check patients in and out for their scheduled appointments
- Verify patient insurance benefits
- Collect and post payments to the patient accounts
- Update insurance information and personal data in the patient charts
- Follow scheduling guidelines for our clinics both locally and in outlying area
- Prepare charts for upcoming appointments
- Maintain inventory of office forms and supplies
- Work closely with clinicians and other support staff to ensure that our patient’s needs are met
Administrative Assistant
Work Co.
Athens, TX
07.2016 - 11.2017
- Achieved company objectives by leveraging internal resources and collaborating with colleagues
- Collaborated with production team to coordinate advertisements and promotions
- Supplied marketing expertise to all company departments
- Managed and reviewed filing and office systems
- Answered a high volume of phone calls and email inquiries
- Filed paperwork and organized computer-based information
- Executed basic banking and bookkeeping tasks
- Screened personal and business calls and directed them to the appropriate party
Winery Coordinator
Tara Vineyard and Winery
Athens, TX
02.2017 - 07.2017
- Carefully interviewed, selected, trained and supervised staff
- Interacted positively with customers while promoting hotel facilities and services
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons
- Strategically developed effective marketing plans to increase sales and profits while managing costs
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Led and directed team members on effective methods, operations and procedures
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations
Administrative Assistant
Athens Chamber of Commerce
Athens, TX
07.2016 - 01.2017
- Welcomed visitors to Chamber and answers all inquiries within my knowledge and prerogatives; refers to appropriate staff members or other persons and organizations as necessary or logical
- Maintained a reference file of all practical information which meets the needs of most inquiries
- Approached individuals, schools, universities, local authorities, shops and commercial organizations for sponsorship and donations
- Helped with organizing traditional chamber of commerce activities such as sponsored or promotional events, and with the recruiting and coordinating for work of volunteers
- Represented the organization to customers, the public, government officials and other external sources
Administrative Assistant III
Texas Department of Transportation
Athens, TX
12.2015 - 07.2016
- Assisting customers with ordering needs
- Purchasing and ordering for all districts
- Hot Shot and Delivery coordination
- Solved Delivery Problems
- Worked closely with all District's to ensure their needs were getting met and the products were up to par
- Clerical duties such as answering phones, filing, and returning e-mails promptly
Bartender, Server / Server Trainer
Jalapeno Tree Restaurant
Athens, TX
06.2012 - 08.2015
- Trained staff of eight or more employees on correct facility procedures, safety codes, proper recipes and plating techniques
- Limited problems and liability related to customers' excessive drinking
- Checked patron identification to ensure minimum age requirements for consumption of alcoholic beverages were met
- Inventoried and recorded quantity and quality of received products
- Responsible for end of night close out activities
- Assisted all servers with closing cash drawer
- Closeout restaurant POS system
- Correctly calculated inventory and ordered appropriate supplies
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
Education
General & Vocational - General And Vocational
Athens High School
Athens, TX05-1999
Some College (No Degree) - General Studies
Trinity Valley Community College
Athens, TXSkills
- Ability to handle several tasks simultaneously
- Empathetic
- Emotional intelligence
- Flexibility
- Telephone skills
- Customer service
- Effective organizational and time management skills
- Attention to detail
- Willingness to learn
- Professionalism
- Proficient in the use of computers and related software such as Microsoft Office
- Good communication skills-verbal and written
- 40 to 50 wpm typing skill
- Multi-tasking
- Time Management
- Organization
- Scheduling
- Word Processing
- Quality Focus
- Expert in: Windows 10
- Managing Patient Information
- HIPAA Regulations
Awards
Peer to peer award system, 2018, 6th highest awarded employee ytd for Livingston Hearing
Timeline
Customer Service Representative
Lincare Holdings Inc.
11.2023 - Current
Patient Care Coordinator
Livingston Hearing Aid Center
11.2018 - 07.2022
Winery Coordinator
Tara Vineyard and Winery
02.2017 - 07.2017
Administrative Assistant
Work Co.
07.2016 - 11.2017
Administrative Assistant
Athens Chamber of Commerce
07.2016 - 01.2017
Administrative Assistant III
Texas Department of Transportation
12.2015 - 07.2016
Bartender, Server / Server Trainer
Jalapeno Tree Restaurant
06.2012 - 08.2015
General & Vocational - General And Vocational
Athens High School
Some College (No Degree) - General Studies
Trinity Valley Community College