Amie Raulston
Nowata,OK
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
6
6
years of professional experience
2016
2016
years of post-secondary education
Work History
Supervisor
Osage Casino
Bartlesville, OK
12.2022 - 10.2025
- Supervised daily operations to ensure adherence to quality standards and company policies.
- Implemented training programs to enhance employee skills and performance.
- Conducted regular performance evaluations to identify areas for improvement and development.
- Facilitated team meetings to discuss operational challenges and strategize solutions.
- Developed and maintained operational reports to track team performance metrics.
- Resolved conflicts among staff members to maintain a cohesive work environment.
- Trained new employees on standard operating procedures and company expectations.
- Maintained inventory levels to ensure sufficient supplies for daily operations.
- Monitored compliance with health and safety regulations to promote a safe workplace.
- Evaluated customer feedback to inform service improvements and employee training.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Created new strategies for improving customer service standards within the organization.
- Trained new employees on company policies and procedures.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Trained new employees on company policies, job duties, and performance expectations.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Implemented new operational procedures, increasing efficiency.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Supervisor
Hays House
Nowata, Oklahoma
05.2019 - 11.2022
- Supervised daily operations to ensure adherence to quality standards and company policies.
- Overseen 40 residents and distrubted medications to them.
- Facilitated team meetings to discuss operational challenges and strategize solutions.
- Developed and maintained operational reports to track team performance metrics.
- Resolved conflicts among staff members to maintain a cohesive work environment.
- Trained new employees on standard operating procedures and company expectations.
- Maintained inventory levels to ensure sufficient supplies for daily operations.
- Monitored compliance with health and safety regulations to promote a safe workplace.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Education
Field Kindley Memorial High School
Coffeyville, KSSkills
- Team management
- Employee training
- Performance evaluation
- Operational reporting
- Conflict resolution
- Health and safety compliance
- Inventory management
- Policy implementation
- Effective communication
- Problem solving
- Strategic planning
- Time management
- Relationship building
- Inventory oversight
- Department organization
- Attention to detail
- Verbal and written communication
- Goal oriented
- Decision-making
- Customer service
- Coaching and mentoring
- Team building
- Workflow management
- Training and mentoring
- Employee motivation
- Documentation and reporting
- Professionalism
- Time management abilities
- Multitasking capacity
Timeline
Supervisor
Osage Casino
12.2022 - 10.2025
Supervisor
Hays House
05.2019 - 11.2022
Field Kindley Memorial High School