Amie Robertson
Shakopee,MN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
General Manager
Peak Property Management LLC
2022.10 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Formulated policies and procedures to streamline operations.
- Assisted in recruiting, hiring and training of team members.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Maintained sufficient number of units market-ready for lease.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Followed up on delinquent tenants and coordinated collection procedures.
- Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Collected and maintained careful records of rental payments and payment dates.
Assistant Manager
Budget Exteriors
2020.01 - 2022.12
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Defined clear targets and objectives and communicated to other team members.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Conducted regular performance evaluations for staff members, identifying strengths and areas for improvement.
- Streamlined internal processes, optimizing efficiency within the telemarketing department.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Addressed any customer complaints or issues in a timely manner, ensuring resolutions were satisfactory for all parties involved.
- Monitored call quality and provided timely feedback to improve customer satisfaction ratings.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed a team of telemarketers, ensuring high performance through effective coaching and guidance.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to learn quickly and adapt to new situations.
Education
Certification - Microsoft Office
Hennepin Technical College
Eden Prairie, MNHigh School Diploma -
Jordan High School
Jordan, MN2003
Skills
- Consistently meet goals
- Sound Judgment
- Organizational Structuring
- Relationship Building
- Skilled negotiator
- Hiring and Onboarding
- Business Leadership
- Staff Management
- Project Planning
- Team Leadership
- Human Resources Management
- Scheduling
- Purchasing
- Interpersonal Skills
- Networking abilities
- Decision-Making
- Schedule Management
- Motivation
- Customer Relations
- Vendor Negotiations
- Efficient multi-tasker
Timeline
General Manager
Peak Property Management LLC
2022.10 - Current
Assistant Manager
Budget Exteriors
2020.01 - 2022.12
Certification - Microsoft Office
Hennepin Technical College
High School Diploma -
Jordan High School
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