Amie Smith
Edgefield,SC
Summary
Experienced with office administration, customer service, and process management. Utilizes organizational and multitasking skills to support business operations effectively. Track record of fostering teamwork and maintaining accurate documentation. Reliable and highly dependable worker.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Office Associate 1
Edgefield Medical Center an Affiliate of Self Regional Healthcare Partners
01.2020 - Current
- Processed patient registrations efficiently, maintaining accurate data entry in electronic health records.
- Managed patient scheduling and appointment confirmations to optimize clinic operations.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Obtained payments from patients and scanned identification and insurance cards.
- Helped patients complete necessary medical forms and documentation.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Supported office staff and operational requirements with administrative tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Processed medical records requests
Front Office Receptionist
Family Healthcare- Edgefield
01.2016 - 12.2019
- Coordinated appointments and maintained scheduling for staff and patients.
- Reduced wait times for callers, promptly answering phones and directing calls as needed.
- Collaborated with administrative team to enhance workflow processes across departments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Scanned patient ID cards and insurance cards.
- Collected copayments and bill payments on patient accounts.
Registration Clerk
Edgefield Medical Clinic
12.2013 - 12.2015
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Updated patient contact information to support accurate electronic medical records.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Retrieved medical data for physicians and patients.
- Verified patient insurance information to ensure that billing information is correct.
Pre-certification Specialist
Carolina Musculoskeletal Institute
07.2010 - 10.2010
- Coordinated precertification processes to ensure timely authorization for patient procedures/visits.
- Analyzed insurance requirements to enhance approval rates and minimize delays.
- Collaborated with healthcare providers to gather necessary documentation for precertification requests.
- Managed communication between patients, providers, and insurance companies to streamline approvals.
- Contacted workers' compensation to verify is a procedure can be performed.
Education
Medical Billing And Coding Certificate - Medical Billing & Coding
Piedmont Technical College
Edgefield, SC05-2009
High School Diploma -
Strom Thurmond High School
Johnston, SC05-1980
Skills
- Data entry expertise
- Document management
- Administrative tasks
- Teamwork
- Time management
- Multitasking
- Organizational skills
- Task prioritization
- Self motivation
- Customer satisfaction
- Cash reconciliation
- Document preparation
- Workflow coordination
- Microsoft office systems
Certification
Medical Billing and Coding Certification
Timeline
Business Office Associate 1
Edgefield Medical Center an Affiliate of Self Regional Healthcare Partners
01.2020 - Current
Front Office Receptionist
Family Healthcare- Edgefield
01.2016 - 12.2019
Registration Clerk
Edgefield Medical Clinic
12.2013 - 12.2015
Pre-certification Specialist
Carolina Musculoskeletal Institute
07.2010 - 10.2010
Medical Billing And Coding Certificate - Medical Billing & Coding
Piedmont Technical College
High School Diploma -
Strom Thurmond High School